Receiving Associate

The Receiving Associate, also known as a Back of House Associate, is responsible for driving a great shopping experience for our in-store and omni channel customer through completing all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom. Duties include but are not limited to receiving activities, packing and shipping, fulfillment picking, and other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.

Essential Functions:

Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging

Hang or fold merchandise and place on racks to be taken to the selling floor

Complete all processing and receiving activities in accordance with productivity standards timelines

During peak times, complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers

Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition

Process shippable returns and abandoned in store pickup order

During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer

Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders

Pick Not Found merchandise to improve fill rate as business needs require

Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority

Participate in stockroom maintenance, organization, and housekeeping

Assist in replenishment of stock onto the sales floor

Assist in inventory process and markdown process

Regular, dependable attendance and punctuality

Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance set

Qualifications and Competencies:

No Education or Experience Required

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

Resourceful and able to adapt quickly to changing priorities

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders

Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment

Frequently lift/move up to 50lbs