Sleep Therapy Coach

Job Description

Job Description

Sleep Therapy Coach

Location: Oklahoma City, OK 

Schedule: Full Time, M-F, 8-5

Compensation: DOE

Harvest Talent Solutions is partnering with a leader in sleep health to identify Sleep Therapy Coach in Oklahoma City, OK. This role will offer the opportunity to play a direct role in improving patient outcomes by driving adherence to therapy, while working within a structured, team-oriented environment that supports growth and advancement.

Job Summary

Sleep Therapy Coach is responsible for monitoring patient adherence to PAP therapy, supporting patients through education and outreach, and ensuring compliance with payer requirements. This role serves as a critical link between patients, providers, and DME teams, helping patients successfully navigate therapy while meeting key compliance milestones within required timeframes.

Key Responsibilities

•       Monitor PAP therapy usage through cloud-based platforms and identify patients at risk of non-compliance.

•       Conduct proactive outbound outreach to patients to improve adherence, address concerns, and provide ongoing support.

•       Educate patients on proper device use, mask fit, and the importance of therapy compliance for long-term health outcomes.

•       Troubleshoot common barriers to adherence, including discomfort, dryness, or pressure intolerance.

•       Coordinate follow-up appointments and required compliance visits within payer-defined timelines.

•       Communicate with providers and clinical teams regarding patient progress and escalate concerns when appropriate.

•       Maintain accurate and timely documentation to support compliance tracking and billing requirements.

•       Support resupply programs and identify opportunities for equipment adjustments or mask replacements.

•       Assist with audit readiness by ensuring documentation meets Medicare, Medicaid, and commercial payer standards.

Skills and Abilities

•       Strong patient communication and coaching skills, particularly in a phone-based environment

•       High attention to detail in documentation and compliance tracking

•       Ability to manage a high-volume workload and prioritize effectively

•       Problem-solving mindset with a focus on improving patient adherence outcomes

•       Collaborative approach when working with clinical and operational teams

Qualifications

•       High School Diploma or GED required

•       1–3 years of experience in healthcare, DME, or sleep medicine preferred

•       Experience with PAP devices or compliance platforms is a plus

•       Basic understanding of insurance and compliance requirements

Preferred Background

•       Certified Respiratory Therapist (CRT/RRT), Sleep Tech, or Medical Assistant experience

•       Familiarity with Medicare PAP compliance guidelines

•       Experience working in a high-volume, patient outreach or call-based environment

This is a high-impact role for someone who enjoys working directly with patients, solving problems, and contributing to measurable healthcare outcomes. Success in this position is tied closely to patient engagement, attention to detail, and the ability to drive compliance within structured timelines.