Banking Operations Senior Specialist

Job Title Banking Operations Senior Specialist (BOS) Location CityScape What you’ll do As a Senior Deposit Operations Support Specialist you’ll be supporting our Bank Operations and other areas of the bank by providing an array of back‑office operational support duties. You’ll be responsible for ensuring that your assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow. One of your key responsibilities is to work across the organization on complex back‑office bank operational issues. You will serve as the subject matter expert in a given operational area, product, or service; and will provide bank‑wide operational support, monitoring, and customer assistance. Responsible for supporting the Deposit Operations Support Manager in performing and developing an expertise in daily back‑office banking operations. Ensures efficient and accurate operational support to internal business partners and/or clients and the daily operations of the department run smoothly and efficiently. Provide a high level of responsiveness to inquiries related to a wide‑range of banking transactions. Analyze, research, and resolve escalated issues. Ensure clarity and direction, and exhibit the necessary follow through with customers and/or staff involved. Assist in mitigating risk, verifying audit compliance, and procedural quality control. Ensures compliance with established Bank policies, procedures and state and federal regulations. Assist entry level roles with training and development through feedback, mentoring, and training sessions. What you’ll need 3+ years of related experience in Banking Operations or similar field. High school diploma required. Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Ability to independently research and solve simple to moderately complex scenarios. Back‑office banking operations experience preferred. Intermediate speaking and writing communication skills. Benefits you'll love We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career! About the company Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Equal Employment Opportunity Statement Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email View email address on click.appcast.io or call View phone number on click.appcast.io. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. #J-18808-Ljbffr Western Alliance Bancorporation