Parts Support Specialist

About the Job

Target Responsibilities:

• Greet all customers promptly and courteously as they enter the store and help them with their specific needs.
• Fills parts requests for the service techs and customers.
• Participates in rolling inventory checks.
• Manages difficult or emotional customer situations.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance.
• Speaks clearly and persuasively in positive or negative situations; responds well to questions.
• Follows all company and vendor policies and procedures.

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of "team" in the parts department and across other departments.
• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Continually seeking technical and product knowledge, staying abreast of new developments, study and follow OEM recommendations.
• Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Receive payment, make proper change and wrap or bag merchandise for customer.
• Advises customer on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money.
• Receives and fills telephone orders for parts.

Weekly Duties and Responsibilities:

• Marks and stores parts in stockroom according to prearranged system.
• Takes inventory of stock, Present and accurate count to the parts manager.
• Keep parts room clean and free of clutter.

Quarterly Duties and Responsibilities:

• Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

• Meet with Manager to discuss year-end results, goals and objectives for the upcoming year.

About the Company

Our Vision - Build a dynamic business by creating value for our customers, providing opportunities for our employees and benefiting the communities we serve.Kingline Equipment was founded in 2005 with the purchase of a small New Holland dealership on the outskirts of Pensacola Fl. Today, Kingline Equipment has grown to seven locations in three states Florida, Alabama and Georgia. Our team continues to focus on organic and strategic growth, our growth plan creates synergies that will enhance productivity and efficiencies while also providing advancement opportunities for our employees.We are committed to be the best business partners to our customers, employees and manufacturers that we represent, while striving to be a positive impact in our communities we serve. Kingline represents New Holland, Bush Hog, Bad Boy, Hustler, Walker, Toro, Landoll, Brillion, Fecon, Manitou as well as many others. We serve a wide range of customers, including farmers,hobby farmers, professional contractors and homeowners.