Patient Care Coordinator

Join the team at Coastal Health & Wellness as a Patient Care Coordinator!

Help connect patients to essential healthcare and community resources while supporting continuity of care before and after hospitalizations. If you are passionate about helping underserved populations, enjoy working directly with patients, and want to make a meaningful impact in the community, this is your opportunity to serve the residents of Galveston County.

Why Join Us?
We offer a career with fantastic benefits, including:
• Amazing retirement package to help secure your future
• Affordable medical insurance for you and your family
• Generous paid time off so you can recharge
• FREE life insurance & long-term disability for peace of mind
• FREE parking because the little things matter too!

What You'll Do:
• Process internal and external referrals while adhering to established guidelines and policies
• Assist patients in locating healthcare and community resources
• Schedule follow-up appointments and coordinate care after hospitalizations
• Conduct 30-day referral follow-up calls and document outcomes appropriately
• Ensure referrals are properly completed and closed out
• Answer patient questions by phone and in person
• Contact patients from ER referral and discharge lists to offer follow-up appointments at CHW
• Assist with patient follow-up reporting and documentation
• Support CIHCP referral coordination and documentation processes as assigned
• Maintain accurate documentation while adhering to HIPAA and organizational policies
• Coordinate with community partners and other departments as needed
• Respond to public health emergencies and support organizational initiatives
• Carry out the mission, vision, and values of the organization
• Perform other duties as assigned

What We're Looking For:
• High school diploma or equivalent

• 1 year of experience providing comprehensive case management or social services to underserved populations
• Experience working with underserved populations in healthcare, social services, or case management settings
• Knowledge of Galveston County community resources and public assistance programs
• Familiarity with medical terminology and case management processes
• Strong customer service, communication, and computer skills (MS Office)
• Ability to work independently and manage multiple priorities
• Ability to work evenings and weekends as needed
• Valid Texas driver's license (or ability to obtain) and reliable transportation
• Must comply with GCHD immunization policy and ICS training requirements
• Must pass a criminal background check and drug/alcohol screening

Preferred Qualifications:

• Bilinugal in Spanish

• Experience coordinating referrals and follow-up care

Application Deadline: Open Until Filled
No phone calls please
ADA / EEO / DFWP

Our Mission: Protecting and Promoting the One Health of Galveston County