Guest Services Manager

Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. Key Responsibilities: Manage and lead the guest services team, including front desk, concierge, and bell staff Ensure the smooth check-in and check-out process for guests Handle guest inquiries, concerns, and special requests in a timely and professional manner Train and mentor staff to deliver exceptional guest service Monitor and respond to guest feedback and reviews Collaborate with other departments to enhance the overall guest experience Implement and maintain guest service standards and procedures Resolve guest complaints and issues to ensure guest satisfaction As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Qualifications Bachelor's degree in Hospitality Management or related field preferred Previous experience in guest services or hotel management Excellent communication and interpersonal skills Strong leadership and team management abilities Proven ability to deliver exceptional guest service Attention to detail and the ability to multitask in a fast-paced environment Proficient in hotel management software and technology Positive attitude and passion for creating memorable guest experiences Benefits Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. #J-18808-Ljbffr Davidson Hospitality Group.