Card Services Specialist

Description

Card Services Specialist Benefit Highlights

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience

Location: Kalamazoo, MI

About The Role

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.

Where You’re Headed

Start your journey at Arbor as a Card Services Specialist and grow right where you are – Card Services Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.

What You’ll Do

• Process credit card payment exceptions and review activity reports
• Research and resolve card-related issues and payment exceptions
• Assist members and staff with card service inquiries
• Monitor and respond to fraud, lost/stolen cards, and account abuse
• Process balance transfers, returns, check requests, and account closures
• Maintain accurate records and protect confidential information
• Support department operations and ensure policy compliance

Is This You?

• High School Diploma or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Team player with a positive attitude and flexibility
• Professionalism in conduct, communication, and appearance
• Ability to be bonded
• Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.