Intake Supervisor

Development and Intake Supervisor

Southeastern, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to the resources they need. We serve southeastern and central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

Salary: $52,609.67 - $63,282.33 annually

Essential Functions

• Supervise and coordinate the activities of Referral Specialists and OhioRISE Development Coordinator through team meetings, regular communication, coaching, and supervision.
• Oversee the OhioRISE care coordination intake and referral process to ensure timely and accurate linkage to care coordination in accordance with program requirements and established timelines.
• Analyze management reports, workforce metrics, and electronic case records to identify trends, opportunities for improvement, and operational needs in order to optimize workflow procedures.
• Monitor the tracking and documentation of OhioRISE-specific onboarding activities to ensure team members have a welcoming, organized, and consistent onboarding experience.
• Maintain oversight of all OhioRISE training documentation and reporting requirements necessary for audits, compliance reviews, and program oversight.
• Ensure support planning and coordination of professional development activities, including scheduling speakers, organizing materials, tracking attendance, and coordinating logistics.
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines.
• Travel within designated service areas.
• Perform all other duties as assigned.

Education / Licensure

• A high school degree or GED equivalent is required.
• A bachelor’s degree in healthcare, behavioral health or related field is preferred.

Experience

• Three years of experience providing coordinated supportive services/care coordination services or administrative support in a behavioral health setting is required.
• Previous supervisory experience is preferred.
• Experience working in the behavioral health field, preferably with multi-system youth or individuals with autism and/or developmental disabilities, is required.
• Experience working within Electronic Health Record systems is required.

Knowledge, Skills and Abilities

• Knowledge of community health & human service systems is preferred.
• Knowledge of high‑fidelity wraparound services is preferred (training provided post‑hire).
• Advanced communication skills, both oral and written, are required.
• Advanced knowledge in Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint, with the ability to create reports, analyze data, and develop presentations.
• Ability to maintain confidential information is required.
• Advanced organizational skills are required.
• A valid driver’s license and the ability to operate a motor vehicle is required.
• An appropriate level of auto insurance coverage is required.
• Ability to operate, receive and conduct on‑camera video calls and/or meetings in an automated office environment is required.
• Ability to manage deadlines within a fast‑paced, high‑volume environment is required.
• Ability to effectively operate in an Internet‑based, electronic health record (EHR) and other data environments.
• Ability to maintain high‑speed internet connection is required.
• Ability to maintain a minimum of 100 mbps for high‑speed internet connection is required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer are required.
• Must be able to lift up to 15 pounds at times is required.

Benefits

• Medical
• Vision
• Short‑term Disability
• Long‑term Disability
• 401K with Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

Mission

Delivering exceptional care through connection.

Values

• Dignity – We meet people where they are on their journey with respect and hope.
• Collaboration – We listen to understand and ask how we can best support the people and communities we serve.
• Wellbeing – We celebrate one another’s strengths, and we support one another in being well.
• Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team.
• Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.