IT Support Technician
Talascend
Talascend is currently seeking an IT Support Technician for a long-term contract opportunity with our client in Horn Lake, Mississippi. Overview
This role involves providing comprehensive digital systems support on-site, assisting with troubleshooting, equipment management, and system configurations in a warehouse environment.
Responsibilities
Background Check and Drug Screen may be required.
This role involves providing comprehensive digital systems support on-site, assisting with troubleshooting, equipment management, and system configurations in a warehouse environment.
Responsibilities
- Act as the on-site contact for digital systems support
- Interact with end users to diagnose and resolve technical issues
- Collaborate with remote tech support and manage trouble tickets
- Initiate remote troubleshooting sessions, including capturing and sharing photos/screenshots
- Assist with ordering, handling, setup, and physical inventory of IT equipment
- Suggest and participate in technology-focused enhancements to improve site safety, quality, delivery, and cost
- Work in a warehouse environment with PPE and operate a scissor lift if necessary to document network components
- Troubleshoot and manage tickets for WIFI and fiber networks, printers, and other peripherals
- Setup and configure PC and peripheral devices, including Zebra printers and handheld barcode scanners
- Coordinate with remote subject matter experts for troubleshooting and programming
- Manage site security system configurations and updates
- Program and troubleshoot conference room technology
- Manage software connection setups such as FEDEX Ship Manager and Oracle RACES, and handle ticket management for shared accounts
- Program badges and manage SSO lists
- High school diploma or GED
- Demonstrated ability to perform the duties of this position through relevant experience, training, or education.
Background Check and Drug Screen may be required.
Vacancy posted 3 days ago
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