Customs Entry Writer- Entry Level

Job Description

Job Description

Description:

What You'll Do

Own the Customs Entry

• Prepare, review, and file accurate customs entries with CBP so imported shipments get released and cleared on time.
• Dig into shipment documentation (commercial invoices, packing lists, bills of lading, certificates of origin, and other required docs) and make sure everything checks out.
• Spot missing or inaccurate info before it slows down clearance, and get discrepancies resolved.
• Input and transmit accurate shipment and entry data to CBP and other government agencies.
• Keep every entry in line with CBP regulations, PGA requirements, customer instructions, and company procedures.
• Be the go-to for customers on customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage matters.
• Flag compliance concerns, discrepancies, and non-routine transactions and escalate when needed.

Keep Freight Moving and Customers in the Loop

• Run point on your assigned customers' shipments from entry prep through clearance, delivery, and billing.
• Respond quickly to customer questions with updates on shipment status, documentation needs, and clearance issues.
• Track and trace shipments, and get ahead of delays, exceptions, and anything else that could hold up clearance or delivery.
• Coordinate transportation and delivery of imported freight once it's released by customs.
• Get to know your customers' requirements and service expectations inside and out.

Close Out Every File Cleanly

• Handle accurate reporting and billing for your assigned files.
• Make sure every charge and service is captured so billing goes out on time.
• Keep customer records, entry documentation, databases, and reports accurate and up to date.
• Organize your files so you have full visibility at every stage of the entry process.
• Maintain complete, accurate files from first document to final billing.

Be a Team Player Across the Supply Chain

• Work with customers, carriers, transportation providers, and internal teams to keep shipments moving efficiently.
• Protect data integrity in line with customer SOPs, company policies, and government regulations.
• Help solve documentation issues, shipment exceptions, and customer concerns.
• Spot recurring issues or process gaps and bring your recommendations to management.

What You Bring

• A sharp eye for detail plus strong organizational and multitasking skills. You can juggle multiple files, shifting priorities, and deadlines in a fast-paced environment.
• Solid judgment and problem-solving skills: you evaluate information, catch discrepancies, keep things compliant, and know when an issue or non-routine transaction needs to go up the chain.
• Strong customer service and communication skills. You anticipate what customers need, bring solutions, and communicate professionally with customers, vendors, carriers, and internal teams.
• An ownership mindset. You take charge of your shipments and accounts, work independently, follow established procedures, and see every issue through to resolution.
• Professionalism, integrity, and accountability, with a real commitment to accuracy, compliance, and customer service (including accurate basic math).

Tech Skills

• Good working knowledge of Windows and Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and make the most of customs brokerage and internal operating systems.
• CargoWise experience is a plus.

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
• 1–3 years of experience as a Customs Entry Writer or in a customs brokerage operation.
• Knowledge of customs entry processing, import documentation, CBP requirements, and HTSUSA preferred.
• Experience with customs brokerage software and electronic data transmission systems is a plus.