Public Safety Dispatcher

Public Safety Dispatcher

Juneau is recruiting for Police & Fire Public Safety Dispatchers!

For applicants located outside of Juneau, all testing can be completed remotely.

We are looking for someone who:

• Communicates very well and will provide excellent customer service even in difficult circumstances.
• Remains calm in tense or fast-paced situations and emergencies.
• Has exceptional attendance, reliability, and dependability.
• Has great attention to detail while summarizing and performing data entry.
• Has excellent recall with ability to switch from one task to another in rapid succession.
• Wants to participate in helping the community from behind the scenes.

The benefits of joining our team:

Do you enjoy helping people while working in a fast-paced environment where multitasking is essential and attention to detail is critical? Working as a Public Safety Dispatcher for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community. New dispatchers receive about 7 months of on-the-job training to learn call processing, computer systems, and radio procedures. Dispatchers provide service to the public and to responders over the phone and radio as part of a big team of people who serve the community. We work together through good times and during crises, emergencies, and difficult events. Most days are fun and challenging. Some are stressful and can be emotionally draining. Between your coworkers' support, structured training and Wellness program, you will develop coping skills that will help you be able to bounce from the tough calls. On any given day, dispatchers may start with a parking complaint, then give someone CPR instructions, help solve an argument between a caller and their partner, conduct research and data entry, provide general information about city services, and sometimes help to deliver babies over the phone.

The CBJ Health and Wellness Program:

• An opportunity to earn a health insurance premium discount of $1300 per year
• An Employee Assistance Program
• Wellness Pass Discounts to local and CBJ recreation Facilities
• Health-related webinars
• Office Ergonomic Assessments

For more information on the CBJ Employee Wellness Program visit:

JPD's Wellness Program:

• 10 free sessions per year with a qualified mental health professional for you and your family
• 10 free group sessions for employees and their families
• Initial and ongoing resiliency training for employees and their significant other
• Annual wellness check-ins
• Peer support teams dedicated to serving employees and their families
• A chaplain program
• A wellness room
• Yearly wellness-related events. Employees also have access to an onsite gym.

Working hours and location:

This is a full-time union represented position typically working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include work during the evening, overnight, weekends, and holidays. Employees receive extra pay differential when working swing shift (4.5%) and night shift (6.5%). Overtime is paid, and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.

The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.

Typical responsibilities:

You will be answering phones, 9-1-1 lines, managing radio channels, providing customer service, solving problems, sharing information with the public, and tracking all of this activity in a computer-aided dispatch system. Duties quickly fluctuate between performing data entry, talking to callers during their times of need, and making critically important decisions in support of the community, Juneau Police Department, and Capital City Fire/Rescue responders. Most calls for service involve either police, community service, fire, EMS, the Mobile Crisis Team or Sobering Center responders, with some calls getting all of the above. It is important to be able to work with considerable independence, use good judgment, and take actions based on policy while taking into account different situations and conditions on the fly. Tasks are constantly prioritized, re-evaluated, and re-prioritized. There are times of very heavy workload, and there are also periods of down time when administrative tasks are performed.

Minimum qualifications:

Education: High school graduation or the equivalent. Experience: The required experience listed below may be gained concurrently and must have been obtained within the last ten (10) years. Twenty-four (24) months of general administrative, communications or technical work experience requiring gathering, analysis, categorization and documentation of information; and Twelve (12) months of experience using computer systems to input, research, maintain and retrieve information; and Twelve (12) months of customer service, call center, collections, legal office or reception work explaining services, program requirements, procedures, summaries of actions and eliciting information. Other: At least 18 years of age at the time of appointment.

Supplemental information:

All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review, fingerprinting, and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.

Hiring manager contact info:

Recruitment Coordinator: Emily Carroll

Phone: View phone number on click.appcast.io

View email address on click.appcast.io

Communications Center Supervisor: Celeste Lopez

Phone: View phone number on click.appcast.io

View email address on click.appcast.io

*** We have 4 vacancies to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacancies are filled, you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion.***

Benefits:

Careers with the City & Borough of Juneau offer many benefits. The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work. Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.

Insurance benefits:

• Health insurance, which includes employer contributions toward medical/vision/dental
• Employer paid Basic Life insurance--$10,000 for employee, spouse & dependents
• Optional group-based insurance premiums for
• Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
• Short-term Disability
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
• Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 following 1 year of actively working.

Retirement benefits:

• Membership in the Public Employees Retirement System (PERS)
• Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
• Option to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquare
• Employer match available for participating PERS Tier IV employees
• Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options

Paid leave and holidays:

• Personal leave with an accrual rate increase based on time served
• 21 days of PL within first year of employment
• Personal leave includes Sick leave
• Thirteen paid holidays a year
• Six weeks Paid Parental Leave (to eligible employees)

Employee wellness program:

• An opportunity to earn a health insurance premium discount of $1