System Support Engineer

Job Description and Duties

Looking to contribute to public health and protect Californians from the harmful effects of air pollution  and climate change? Join our team and make a difference in the lives of Californians through  innovative technology solutions and a commitment to public health.

The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and  implementing controls to protect and improve air quality for the citizens of California. CARB's scientific  and technical programs rely extensively on data and web-based information systems. The mission of  CARB's Office of Information Services (OIS) is to leverage the most effective information technologies  available to achieve CARB's program goals. This mission includes ensuring that such technologies  are professionally managed, properly maintained and secured, and efficiently utilized.

The Systems Development and Support Branch (SDSB) within OIS is responsible for the  development and ongoing support of I nformation T echnology (IT) solutions to CARB’s complex  business, scientific, and engineering program needs. The Branch implements solutions, and  supports ongoing operations, maintenance, and hosting services necessary to sustain CARB  business applications and systems through their business life.

The Information Technology Specialist I (IT Specialist I) within the SDSB develops and supports  complex CARB business applications, acting as a DevOps engineer on multiple projects  simultaneously. In collaboration with project managers, business owners, su bject matter experts, and  co-developers (state and contracted), the IT Specialist I works on a variety of IT activities that support  DevOps. The IT Specialist I’s professionalism and DevOps knowledge leads to superior customer  satisfaction and delivers products and services that meet or exceed the customer's expectations. The  incumbent must communicate effectively, be well-organized, and be able to track and complete  multiple assignments concurrently, while establishing and maintaining constructive professional  relationships with management, customers, peers and vendors. The incumbent maintains and  processes confidential personnel data.

You will find additional information about the job in the .

Working Conditions

This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency's discretion and is based on the California Air Resources Boards' (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required. 

The p ositions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location at their own expense, as indicated on their duty statement.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

• Position located in a high-rise building.
• Requires being stationary, consistent with office work, for extended periods.
• Standard office environment (artificial lighting, controlled temperature, etc.)  
• Daily use of a personal computer, office equipment, and/or telephone.

Special Requirements

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered.  Cover letters and resumes do not take the place of the SQ.

Require Name on SQ
Require Job Control Number on SQ
Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

The SQ should be typed and not more than 2 pages, not less than 12-point font. Please be mindful  that Generative AI is a widely accessible tool. Exceptional quality submissions that demonstrate  originality and critical thinking will be prioritized and considered for additional recognition.

1. Describe your experience with Amazon Web Services (AWS) technologies and provisioning cloud resources.

2. Provide an example of a technical solution you implemented, including the problem it solved, the  final outcome, and what role you played.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

•Experience with the design, implemention, and maintenance of secure and reliable cloud

infrastructures using AWS.

•Solid understanding of cloud tools and technologies such as EC2, ECS, Docker, ECR, RDS, S3,  CodePipeline, PostgreSQL, MSSQL, MySQL, FSx, API Gateway, Lambda, Glue, Okta, Git, Python  and Terraform.

•Experience using Infrastructure as Code (IaC) approach for provisioning cloud resources using  Terraform or CDK.

•Experience developing and configuring Continuous Integration and Continuous Delivery (CI/CD)  technologies.

•Experience or willingness to learn to develop scripts to support the operations and maintenance of  cloud infrastructure.

•Strong analytical and critical thinking skills.

•Strong communication skills.

•Desire for continuous learning: Salesforce, and/or Power Platform technologies.

•Team player attitude

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Headquarters

• Nearby (third-party) Parking
• Convenient to public transportation
• Gym
• Daycare facility

Experience and Education

For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma.  Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

Foreign education credential evaluation services can be found at

Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  Supplemental Questionnaire (SQ) - Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.