Cafe General Manager

Cafe General Manager – Chagrin Falls, OH

A respected hospitality group known for its commitment to quality, joyful guest experiences, and strong community values is seeking a general manager to lead a flagship location in the Downtown DC area. This is an exciting opportunity for a leader who values people, loves great food, and can inspire teams while delivering operational excellence in a high-standards environment.

Cafe General Manager Benefits & Compensation

• Competitive base salary (based on experience)
• Monthly performance bonus
• Comprehensive health, dental, and vision insurance
• Paid time off, including vacation, sick, and holidays
• 401(k) with 4% company match after 3 months
• One-month paid sabbatical after 3 years of service
• Annual paid volunteer day
• Generous employee product discount

General Manager Requirements & Qualifications

• 2+ years of leadership experience in hospitality, food service, or premium retail
• Proven ability to coach and develop hourly employees
• Strong organizational and operational management skills
• Excellent communication, empathy, and people-leading qualities
• Ability to work a flexible schedule, including weekends and peak shifts

General Manager Preferred Background & Skills

• Experience in craft, boutique, or higher-end food environments
• Comfort working in structured environments with clear processes
• Experience navigating team dynamics or periods of organizational change

General Manager Day-to-Day Responsibilities

• Lead daily shop operations with a combination of administrative focus and active frontline presence
• Recruit, train, and develop a diverse team, ensuring high standards of guest service
• Oversee scheduling, inventory, ordering, and basic accounting
• Foster a positive, collaborative, and respectful store culture
• Address employee relations and team dynamics with empathy and consistency
• Ensure the shop meets cleanliness, safety, and operational excellence benchmarks
• Represent the brand and model hospitality, professionalism, and joy

This is a unique role for a leader who combines heart, operational backbone, and a passion for creating exceptional guest and team experiences.