Productivity & Collaboration Manager - Digital Workplace

Job Description

Productivity & Collaboration Manager – Digital Workplace

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Full-time | Onsite | Miami, FL | NO C2C

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Position Summary

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Our client is seeking an experienced Productivity & Collaboration Manager to lead the team responsible for its enterprise digital workplace and collaboration environment. This is a hands-on leadership role for someone who has grown through a technical background and evolved into a strong people and operational leader.

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The Manager will oversee a team of approximately 7–8 professionals supporting Microsoft 365 and other enterprise collaboration platforms, including Teams, SharePoint, OneDrive, Exchange, Slack, Box, and related technologies. This person will be responsible for day-to-day service delivery, platform governance, escalations, projects, vendor relationships, licensing, and the continued evolution of the collaboration environment.

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The ideal candidate understands both the technology and the business experience behind it. They should be comfortable engaging senior executives, communicating new capabilities to non-technical users, managing a technical team, and stepping into critical issues when needed. This is a highly visible role supporting senior leadership based in Miami, requiring someone who is responsive, adaptable, and able to operate effectively in a fast-moving corporate environment.

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Responsibilities

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• Lead and develop a team of approximately 7–8 technical professionals supporting enterprise productivity and collaboration technologies across onsite and remote environments.
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• Oversee the Microsoft 365 collaboration environment, including Teams, SharePoint, OneDrive, Exchange, tenant governance, administration, and ongoing platform optimization.
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• Provide leadership across additional collaboration and productivity platforms such as Slack, Box, Airtable, emergency alert/notification systems, and related enterprise tools.
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• Maintain strong technical knowledge of the collaboration environment and contribute directly to troubleshooting, decision-making, and critical escalations when needed.
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• Manage day-to-day service delivery, including ticket queues, ServiceNow activity, break/fix support, escalations, and appropriate team coverage.
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• Serve as an escalation point for senior executives and other high-priority users, ensuring critical collaboration and productivity issues are addressed quickly and effectively.
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• Lead projects involving new platform capabilities, migrations, upgrades, integrations, and technology rollouts from planning through implementation and ongoing support.
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• Support Microsoft tenant governance and migration initiatives, including experience with tenant-to-tenant migrations where applicable.
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• Stay current on Microsoft and collaboration technology roadmaps, emerging capabilities, and upcoming changes, proactively determining how new features may benefit the organization.
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• Partner with business stakeholders to introduce new technologies and capabilities, communicate their value, and drive successful adoption across the organization.
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• Manage vendor and partner relationships, including contracts, service performance, licensing, renewals, and escalations.
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• Monitor platform licensing, utilization, service performance, and costs to ensure resources are appropriately managed.
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• Establish, maintain, and communicate KPIs and operational metrics related to service delivery, platform health, ticket management, and team performance.
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• Ensure ServiceNow tickets, operational documentation, and project tasks remain accurate, current, and appropriately prioritized.
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• Partner across IT and business functions to understand needs, manage competing priorities, and ensure collaboration technologies support the broader organization.
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• Build a strong, engaged team culture through coaching, communication, accountability, recognition, and thoughtful workload and coverage management.
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Qualifications

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• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred.
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• 7+ years of progressive IT experience with significant experience supporting enterprise collaboration, productivity, or digital workplace technologies.
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• Demonstrated people management experience leading technical teams, ideally within a large or complex corporate environment.
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• Strong Microsoft 365 background, including Teams, SharePoint, OneDrive, and Exchange.
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• Experience with Microsoft 365 administration, tenant governance, platform lifecycle management, and enterprise-scale deployments.
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• Experience with Microsoft tenant migrations or other significant Microsoft 365 transformation initiatives strongly preferred.
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• Experience supporting and managing additional collaboration platforms such as Slack and Box; Airtable or similar productivity platforms is a plus.
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• Experience managing enterprise collaboration technologies from initial rollout and adoption through ongoing administration, support, and break/fix operations.
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• Strong understanding of IT service management, including ticket queues, escalations, incident response, ServiceNow, and operational KPIs.
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• Demonstrated project leadership experience, with the ability to manage multiple initiatives and priorities simultaneously.
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• Experience managing technology vendors, contracts, licensing, and external service providers.
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• Ability to communicate technical capabilities, new features, and technology changes clearly to non-technical business stakeholders.
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• Experience supporting senior executives and managing high-priority or business-critical escalations.
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• Strong technical foundation with the ability to contribute meaningfully during troubleshooting and technical discussions without needing to serve as the primary administrator.
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• Ability to anticipate changes in the collaboration technology landscape and proactively evaluate their potential impact on the organization.
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• Strong interpersonal and leadership skills with the ability to coach, develop, motivate, and retain technical team members.
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• Comfortable operating in a fast-paced environment that requires adaptability, sound judgment, and the ability to shift priorities quickly.
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• Must be able to work onsite in the Miami office approximately three days per week.
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