Patient Care Specialist

Patient Care SpecialistPlanned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.In support of PPCWNY's mission, the Patient Care Specialist takes a lead role in working with the health center staff to provide education and counseling for patients and supports the services of all health center functions to ensure patients receive professional services in a prompt, courteous, confidential, and caring manner.Essential FunctionsPatient CareIndependently responsible for handling the intake process in accordance with PPCWNY's policies: greeting patients, determining the reason for visit, verifying patient demographic information, checking patients in/out of EHR, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program and assisting the patient with the completion of forms and releases; verify insurance eligibility and coverage prior to services being renderedClearly and accurately records data in the Electronic Health Record including vital signs and medical/family/social historyPerforms routine tests, including but not limited to; urine pregnancy tests, HIV tests, blood draws, urine specimen collection and urine dips, as ordered by the providerAssists the Clinician in the exam room by providing patient support, comfort measures, counseling, basic education and information including but not limited to; reproductive health care/issues, birth control, STI's informationResponsible for opening exam rooms; preparation and set-up and closing of exam rooms; breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation on a daily basisKey resource for handling the annual update of all reference materials used in the health center to ensure accuracy and consistency in accordance with PPFA Medical Standards and GuidelinesPrepares specimens for lab pick-upAssists in surgical abortion service areas including but not limited to; products of conception, recovery room, and procedure room supportAssist with patient referrals, phone calls, reports, and follow-up appointment scheduling as directed within the protocol guidelines of PPCWNYPerforms POC duties per policy and procedurePatient ServicesOperate telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessaryMaintain a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulationsSchedule, confirm and reschedule patient appointments as needed in a timely, efficient mannerInterface with Phreesia to check in and register patientsAssess patients for their placement on a Discount Fee ScheduleRequest income information from patients by completing the appropriate documentationAssess eligibility and screen patients for grants and other payment sources such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit ProgramAssist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessaryCollect payment and inform client of any outstanding financial responsibilityVerify checks, credit cards, and debit cards, as outlined in procedures; provide patient with a receiptProvide emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance to company policy and procedureReview charges for completeness and accuracy; enter client visit record (CVR) data into EPMFollow appropriate Cash Handling proceduresOther Accountability ActivitiesProvide excellent customer service to all patients and visitors with the intent of exceeding expectationsClerical duties including but not limited to; copying, locating charts, fax/scan charts and paperwork, mailing, and completing appropriate formsConduct monthly inventory and ordering of supplies as requiredExpected to travel to other sites to fill in as directed by Health Center LeadershipParticipates in and adhere to agency's compliance, Quality and Risk Management programParticipate in affiliate initiativesResponsible individually and jointly for achieving productivity, customer service, and capacity goals as set by PPCWNYAssists with training of new Patient Services Specialist and Patient Care Assistants to ensure that cross training occurs leading to support of all health center programs/servicesWorks on other projects as assigned by the Health Center Manager, Nurse, or Director of Health Center OperationsShows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needsQualificationsApplicants must possess the following qualifications (or equivalent combination of education and experience):EducationHigh School Diploma or GED preferredCertificates, Licenses, RegistrationsMedical Assistant certification desiredExperience—2 - 4 years of experience in a clinical roleKnowledge, Skills, & Abilities:Must be able to handle client information discreetlyMust be organized, able to prioritize tasks and handle multiple projectsMust have excellent customer service and communication skills (verbal and written) and be comfortable with multi-taskingAbility to work effectively and cooperatively with staff; ability to work in a fast-paced environment; able to juggle multiple priorities a mustComputer skills basic Microsoft office, email and use of Electronic Health Records strongly preferredExperience in customer service desirableMust be able to work a flexible schedule, and travel to multiple sites, as neededPlanned Parenthood seeks candidates who have experience delivering care and services to diverse service populationsPlanned Parenthood seeks candidates who have proficiency in two or more languagesA commitment to PPCWNY's mission, vision, & values, along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essentialWorking ConditionsStandard health center environmentWell-lit/ventilatedPhysical RequirementsAbility to lift 25 pounds with or without an accommodationPossess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodationMay experience visual fatigue working at computer with potential extended periods of sittingAbility to travel to all agency locations as assignedWork ScheduleThis is a full-time (40 hours per week); regular schedule will be Monday – Friday with occasional evenings and weekends.Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $20.71 to $24.05/hour. Actual compensation will be determined by experience and other factors permitted by law.In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!