Referral Coordinator

Referral Coordinator

The Referral Coordinator works collaboratively with Primary Care Physicians, Managers and Staff and all members of the Patient Transition Center to ensure efficient and effective patient referral processes. The Referral Coordinator is responsible for completing all steps in the referral order process. Responsibilities include obtaining prior authorizations for patient visits/procedures to be performed in the practice or by a referral physician, scheduling specialty appointments, transmitting patient documents for the referral, communicating with the patient during the referral process, and ensuring the referral process has been completed. Other responsibilities may include insurance verification and obtaining prior authorizations for diagnostic testing. The Referral Coordinator will work to implement best practices for the patient referral process. They will act as a resource for other team members in the Patient Transition Center.

Minimum Qualifications:

• NextGen user experience and excellent communication skills.
• LPN license or Medical Assistant Certification with current working knowledge of Physician Office Operations.
• Must demonstrate a mature and responsible attitude in dealing with physicians, patients and staff.
• Must be able to work independently and possess exceptional customer service skills.
• Skilled to care for certain age-related patient groups (incumbents will be skilled in the care of the following patient groups):
• All age groups
• Geriatric (65+ years)
• Adult (18-64 years)

Mission Statement: Major Health Partners exists to create and deliver superior health care solutions by providing our patients and other customers with optimal clinical and economic outcomes. We will attain these goals by combining the following attributes: attracting and retaining professional, adaptable, caring staff dedicated to life long learning using a continuous quality improvement process. Combining innovation, existing clinical technologies, disease prevention, and management and information technologies to meet customer needs. As a public entity, we must make best use of our financial and human resources so we can care for patients without regard for their ability to pay. We must also function as the community’s leader in upgrading the level of health and wellness in the community.

Vision Statement: We will be the best health care resource in central Indiana by recognizing all persons as individuals of value who deserve impeccable facilities and quality service beyond compare.

Pillars of Excellence:

• Delivering Quality Clinical Outcomes
• Providing a Quality Customer Experience
• Recruiting, developing and retaining Quality People
• Applying Quality Financial Practices
• Promoting and embracing Enterprise Wide Growth