Shift Lead

Shift Leader – Norfolk, VA (Granby St.) Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country, and we are actively interviewing Shift Leaders for our brand new Norfolk, VA location at 155 Granby St. Norfolk, VA 23510. As a Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Shift Leader Perks Flexible part‑time work schedules Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment Employee discount and FREE cookies with every shift! Responsibilities Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. Support and work alongside the Cookie Crew. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices. Manage cash handling and deposits. Desired Skills / Experience At least 1 year of working experience in a customer service focused role. Point of Sale systems experience. Outstanding communication, time management, and people skills. Outgoing/friendly/patient demeanor. Detail focused and results‑oriented. Ability to lead‑by‑example and motivate others. Ability to lift up to 40 lbs. Legally eligible to work in the United States. Must be 18 years or older to be employed. #J-18808-Ljbffr