Financial Center Manager I

Job Description

Job Description

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity.  Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

  Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
• Seizes opportunities to make recommendations for improvements in products and services.  Has the aptitude to take action on suggestions given based on input from employees and coworkers.
• Acts with customers in mind.  Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
• Enjoys working hard; is action oriented with a positive and innovative attitude. 
• Possesses the willingness and ability to embrace change.
• Creates an environment in which people want to do their best. Empowers others and can confidently delegate tasks and decisions.
• Consistently provides positive, direct, and actionable feedback.  Is easy to approach and talk to.  Takes time to put others at ease.  Is a good listener, easily builds rapport and is empathetic to the needs of others.
• Frequently is involved in problem solving, supervising, organizing, decision making, interpreting data, communicating, coaching, and customer service.
• Quickly determines what will help or hinder accomplishing a goal.  Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.

• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• Focus on developing and coaching staff in relationship management skills.
• Ensure staff is consistently updating and reviewing the customer profile.
• Jointly conduct periodic pre-call planning sessions with each team member.
• Perform staff observations of customer interactions including phone conversations and voice messages.
• Conduct assigned coaching sessions with each team member monthly.
• Schedule time for team members to make onboarding and outreach calls monthly.
• Strong communication skills including speaking to small or large groups whether inside or outside the organization.
• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
• Implements a culture of building the bank on relationships.
• Provides challenging and stretching task and assignments; holds frequent development discussions, is aware of each direct reports' career goals
• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.
• This is a FLSA exempt position whose primary duty is managing their branch sales staff. 
• Certification or higher secondary degree in a similar or related field of study
• 2 years previous retail bank management
• Extended hours sitting and performing computer tasks may be required.

• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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