Systems Technician

The System Technician serves as the single point of contact for collecting, controlling, disseminating, documenting, and resolving all user IT questions, issues and problems within the JWICS environment. Additionally, the position performs on-site Computer Systems Technician (CST) functions to perform problem analysis and resolution, as well as periodic maintenance. The role develops and updates procedures for the analysis and resolution of IT support requests, including developing a standardized schema for characterizing the nature and types of problems encountered and remedial services provided. The technician is trained, qualified, and appropriately certified to operate in an Air Force office environment as required. Job Responsibilities Demonstrates strong self‑direction, interpersonal soft skills, written and verbal communication skills Provides tier I and II support to ensure system and network availability to the customer Serves as a unit ISSO/user account manager for 377MSGSC Tracks trouble tickets with ServiceNow ITSM solution Performs and maintains system backups and disaster recovery procedures Maintains internal network security server/client virus protection to ensure all users have current updates Maintains and controls access privileges to IT resources Operates and maintains systems and servers for Kirtland customers Coordinates/creates new network accounts Configures and troubleshoots file & print services Maintains and manages network and client storage devices such as hard drives, tapes, optical drives and media Maintains on‑site server hardware/software IAW NIST guidance or other program publications as directed for networks Provides informal user training for the applications described, as required, and for knowledge transfer Maintains documentation and other information resources as directed by the ISSM Has proficiency and familiarity working in secure environments, including familiarity with Traditional Security, Cybersecurity, TEMPEST, and Intelligence Community specific operations Performs SCAP analysis and completes STIG checklists for a variety of endpoints when required Establishes a solid working relationship with the customer, technical staff, managers, peers and teaming partners Preferred Experience/Skills Working knowledge of layer 2 and 3 network principles Knowledge of PowerShell and WMI Knowledge of ACAS vulnerability reporting and vulnerability mitigation strategies Experience configuring and implementing Windows Deployment Services in an enterprise environment Experience working with Directory Resource Administration (DRA) software within a DoD environment Experience with SolarWinds monitoring software Veritas BackupExec software support and configuration Working knowledge of NetApp Storage systems Knowledge of Cisco IOS commands to configure network equipment and troubleshoot issues 2+ years working in a TS processing environment Required Qualifications Applicant must possess refined critical thinking skills, be a self‑starter, capable of directing activities of other team members, diplomatic, multi‑task capable, adaptive to a dynamic environment, dependable and reliable. Top Secret / SCI clearance is required. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr