Medical Assistant

Job Description

Job Description

Job Summary

Provide direct and indirect patient care services that meet the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provide care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse. Maintain regulatory agency requirements, nursing and hospital policies, procedures and standards. Answer phone calls incoming to the clinic by patients and send each provider/MA/Nurse messages about patient’s needs or concerns. To return calls to patients regarding concerns/questions/request per direction for provider. Communicate with physicians and team members about changes in patient’s clinical condition, including results of diagnostic studies and symptomatology. Must be able to respond quickly and accurately to changes in condition or response to treatment and able to perform general medical assistant duties in all departments with adequate supervision. To provide safe, courteous and competent patient care.

Essential Job Responsibilities

• Promote the mission, vision, and values of the organization
• Interact professionally with patients, families, and healthcare teams
• Answer telephones
• Use computer applications
• Schedule appointments
• Take medical histories and complete medical questionnaires
• Prepare patients for examinations
• Explain treatment procedures to patients
• Assist the physician during examinations
• Collect and prepare laboratory specimens
• Perform basic laboratory tests
• Prepare and administer intramuscular, intradermal, and subcutaneous injections, including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g. nurse practitioner or physician assistant)
• Instruct patients about medication and special diets
• Perform electrocardiograms
• Wound care and dressing changes
• Transmit prescription refills as directed
• Code and fill out insurance forms
• Participate in continuous quality improvement activities
• Arrange hospital/ED admissions and laboratory services
• Update and file patient medical records
• Process patient communication (verbal, paper, telephone, fax correspondence)
• Referral submission and completion (DME, wound care/PT, Home Health/Hospice, and medication prior authorizations)
• Attend monthly training sessions
• Must be able to work off peak hours, occasionally, (on-call rotation, required)
• Adhere to regulatory standards, policies, and procedures
• Maintain patient confidentiality at all times

Non-Essential Functions

• Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients. Employees are required to adhere to the Values of RGH.

Integrity

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility.
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation.

Learning

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback.
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge.

Innovation

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care.
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes.

Kindness

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity.
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all.

Excellence

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve.
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered.

Unity

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing.
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.

Qualifications

• High school graduate or equivalent
• Medical terminology knowledge preferred.
• Basic Life Support (BLS) certification or ability to obtain within thirty (30) days from hire
• Experience in medical field preferred

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Knowledge, Skills, and Abilities

• Knowledge of medical assistant duties
• Must have an enthusiastic and positive attitude
• Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
• Ability to initiate communication with patients, their families and hospital visitors
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
• Must have a professional demeanor and excellent public relations skills
• Willingness to develop or improve public speaking skills
• Must have excellent oral and written skills with accuracy, clarity and efficiency
• Must be dependable and on time
• Possess good 'people skills' for building relationships with colleagues at all levels
• Ability to plan and prioritize workload to meet deadlines

Physical Requirements and Environmental Conditions

• Working irregular hours
• Work in varying degrees of temperature (heated or air conditioned)
• Work under stressful conditions
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects on a consistent basis
• Full range of body motion including handling and lifting objects on a consistent basis
• Manual and finger dexterity on a consistent basis
• Hand and eye coordination
• Standing and walking for extensive periods of time
• Full range of body motion including handling and lifting patients Corrected vision and hearing to within normal range
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.