Technical Training Specialist

This position provides direct learning support and training delivery for CPR franchisee owners and their employees. Training is conducted in‑person at the Nashville Device Care Center (NDCC) and via virtual instructor‑led formats. The role is onsite at our Mt.Juliet, TN facility, Monday‑Friday, 8AM‑5PM. Responsibilities Partner with operational leaders and the franchisor management team to identify specific training needs for the CPR retail market. Schedule and facilitate training sessions for new and existing CPR associates, in‑person and virtually. Deliver engaging mobile device repair and technology training using clear, energetic, learner‑focused facilitation techniques. Develop, update, and maintain retail repair training materials—including presentations, videos, job aids, reference guides, and other digital content—to ensure clear, effective learning across all platforms and audiences. Maintain device and tool inventory required for instructor‑led training and replenish tools, devices, parts, and consumables at the training facility. Coordinate quarterly training calendars and collaborate with operations leadership. Provide technical and learning support to CPR franchisees, including technical escalation support and certification of on‑site training delivery. Partner with engineering and OEM liaisons on best practices and new product launches. Maintain hands‑on technical proficiency by dedicating 3‑5 hours per week supporting repairs within the Mail‑In Repair department to stay current on new devices, software, tools, and repair processes introduced through NPI. Ensure associate training records are up to date, compliant with business and industry standards, and provide compliance updates and reporting to leadership. Manage, organize, and maintain the CPR Training Facility at NDCC, ensuring classrooms and equipment are fully prepared for scheduled training. Qualifications Associate degree or equivalent work experience. Clear, dynamic, and precise communication skills to all levels of employees, from entry‑level agents to C‑level executives. Wireless (cellular), OEM, and/or consumer electronics repair experience. Minimum 3years of presentation and training curriculum development. Proficiency in audience‑driven content creation, design, and delivery, especially Microsoft PowerPoint, with the ability to create and deliver clear, engaging, aesthetically formatted, and properly animated slides. Excellent attention to detail in content creation and language nuance. Strong computer proficiency (Mac and Windows), web‑conferencing (e.g., GoToMeeting, Zoom, Skype), and A/V setup and troubleshooting skills (projector, TV and audio systems). Preferred Additional Skills Advanced degree in adult learning, instructional design or related field. 3+ years in a training or development function. 1+ years in a project‑management capacity. Experience with cloud‑based content storage, organization, and file sharing. Proficiency with Adobe Creative Suite, learning‑management systems (LMS), and general audio/video editing software. Metrics‑driven mindset with experience in benchmarking and analysis to refine instructional programs. Strong planning, organizational, collaboration, and influencing skills. Working Conditions & Physical Requirements This position requires regularly sitting at a desk and operating standard office equipment such as a computer and phone. Occasional standing and walking, as well as the ability to lift, carry, or move up to 10pounds, are required. Specific vision and hearing abilities are needed to adjust focus, talk, and hear, and to use hands for handling objects, tools, or controls. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range $31,18 – $52,10 per year (range may vary by experience, background, and location). Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr