Medical Secretary

Medical SecretaryRhode IslandAkido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform.The OpportunityThe Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.What You'll DoFront Office Operations:Greet patients and visitors in a professional and welcoming mannerCheck in patients, verify demographics and insurance information in Epic EHRCollect co-payments and process patient payments using point-of-sale systemsSchedule, reschedule, and confirm patient appointments across multiple providers and locationsManage provider calendars and optimize appointment schedulingRespond to patient inquiries via phone, email, and patient portal messagesRegister new patients and update existing patient informationMedical Records and Documentation:Maintain accurate and confidential patient medical records in Epic EHRScan, file, and organize medical documents and correspondenceProcessing medical records requests and release of information formsEnsure compliance with HIPAA regulations and patient privacy standardsTrack and follow up on missing or incomplete documentationPrepare charts and documentation for provider reviewCoordinate medical record transfers between facilities and external providersAdministrative Support:Transcribe provider notes and communications as neededProcess prescription refill requests and route to appropriate clinical staffCoordinate referrals to specialists and obtain prior authorizationsVerify insurance eligibility and benefitsPrepare and submit insurance claims and support documentationHandle incoming and outgoing mail and faxesCoordinate patient follow-up appointments and recall systemsCommunication and Coordination:Serve as liaison between patients, providers, clinical staff, and external contactsCommunicate test results to patients by provider instructionsCoordinate with other RIPC Medical Group locations for patient care continuityFacilitate communication with pharmacies, laboratories, and imaging centersQuality and Compliance:Maintain patient confidentiality and adhere to HIPAA regulationsFollow office policies, procedures, and clinical protocolsParticipate in quality improvement and compliance initiativesSupport ACO quality metrics documentation and reportingEnsure accurate and timely completion of administrative tasksAlways maintain professional appearance and demeanorWho You AreRequirements and Qualifications:Minimum of 2+ years of experience as a Medical Secretary in Primary Care.High school diploma required.Self-starter & willingness to learn.Strong communication, organizational, and planning skills.Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).Ability to collaborate with team members on assigned tasks.Familiarity with medical terminology and ability to calculate and collect cash transactions.Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.BenefitsMedical, dental, & vision coverageLife insurance - Company paid basic life insurance & voluntary supplemental policiesCompany paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductibleVoluntary accident insurance401k eligibility at 1-year of employment, immediate vesting of company match once eligiblePaid time offPaid holidaysWork life balance of primary care office settingPhysical Demands:Prolonged periods of sitting at a desk and using a computer.Able to sit/stand/walk for long periods of time.Must be able to lift 15 pounds at times.Salary range $37,440 - $45,760 USDAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.