Chronic Disease Nurse Supervisor

Job Title: Chronic Disease Nurse Supervisor Full Time Travel: 0-30% Position Summary The Chronic Disease Nurse Supervisor oversees the Chronic Disease Case Management (CDCM) Nurses who provide chronic disease education and case management support to both primary care patients and clients/patients living with HIV. The role also supports planning, implementation, and evaluation of Coordinated Care Remote Care services. The employer works with the clinical Director of Coordinated Care, Director and Assistant Director of Remote Care management, Chief Nursing Officer, and is under the general supervision of the Chief Medical Officer and/or Primary Care Providers. The supervisor assists with enrolling referred and participating patients in Remote Care Services, which are delivered via phone, telehealth, secure messaging, or in person, and may also include working with HIV+ clients/patients for case management services and support. The supervisor ensures all required paperwork, screenings, and education remain current, and provides frequent monitoring, evaluation, documentation, follow‑up, and collaboration with patients’ care teams. The position demands interaction with Federal, State, and local agencies to maximize resources and achieve program development goals. Essential Functions Supports the operation and progression of designated Coordinated Care Remote services. Supports the selection and ongoing review of platforms, vendors, equipment, and educational materials to ensure department staff meet the needs of the target population. Assists with developing and directing the implementation of annual program evaluation plans and performance improvement activities. Participates in the center’s quality improvement activities and performs duties in accordance with applicable standards. Assists in tracking the success of quality initiatives. Guides and directs the activities of the Chronic Disease Case Management Nurses and other appropriate members of the Coordinated Care team; serves as the manager/leader of the Chronic Disease Care Management Nurses in assigned clinics and is responsible for performance evaluations, discipline as needed, and supervision of direct care services provided by staff. Collaborates with nurses and providers to determine process changes aimed at streamlining productivity. Provides education and in‑services to nursing staff as appropriate. Ensures services are provided in an individualized and economical manner. Develops and maintains relationships and partnerships with community groups, payors, and potential referral sources. Coordinates and supports the efforts of the Remote Care Management Team in providing total patient care. Communicates with staff through verbal or written reports to keep staff current of patient progress, needs, and concerns. Assists with policy and procedure revisions related to the programs. Represents Arcare as a member of special committees when appropriate. Performs all job duties in compliance with Arcare Safety and Infection Control Policies. Assists in training staff regarding their participation in quality improvement activities of the organization. Assists in special projects as directed by the Coordinated Care Leadership staff. Promotes customer‑driven excellence as a driver of organizational services. Provides patient‑centered care that incorporates culturally and linguistically appropriate services. Educates patients about health maintenance activities, adoption of healthy behaviors, and support services available in the community. Communicates with patients and families about health care issues and the importance of developing self‑management goals and healthy behaviors. Assists in coordinating seamless transitions of patient care across multiple care settings by supporting combined expertise of care team members. Employs active listening techniques during interactions with patients, families, and team members. Utilizes quality data to identify process changes that will improve individual patient and population management. Uses health information systems efficiently to manage and improve care at the individual and system levels and ensure the delivery of timely and accurate information. Incorporates quality indicators for specific disease states and patient variables into patient care plans. Other job duties as assigned. Skills & Abilities Education: Registered Nurse Experience: At least two years of nursing experience; management experience preferred. Computer Skills: Proficiency with Microsoft Word, Excel, and customized software; ability to learn and adapt to changing technologies and electronic record‑keeping systems. Certificates & Licenses: Current RN license in the appropriate state; CPR and TB certification required at hire date and annually thereafter. Other Requirements: Ability to communicate effectively with the public, perform multiple department duties, organize and achieve goals in a busy setting, and collaborate with internal and external stakeholders. Willingness to attend continuing education related to this role. Company Paid Benefits Health, dental, and vision insurance Paid time off (sick and vacation, up to 96 hours accrued annually) Eight paid holidays One floating holiday One birthday holiday Life insurance Long‑term disability Free Arcare clinic benefits for employees with Arcare health insurance Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment) Additional supplemental and family coverage available Equal Opportunity Employer Kentuckycare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr