Store Manager

Store Manager

Responsible for the day-to-day activities of the store to optimize sales and profitability, while providing customers a positive shopping experience. Functions may be performed by the incumbent or through subordinates. Other duties may be assigned.

Personnel Management

• Hiring and training of assistant store managers and customer service representatives.
• Complete new hire packet on every new employee prior to working.
• Complete all job performance reviews on CSRs and ASMs on schedule and timely basis.
• Coordinate store staffing needs and complete weekly work schedules.
• Manage store payroll budget to established company benchmark.
• Complete weekly payroll procedures in an accurate and timely manner.
• Address, communicate and document store-level employees' situations up to and including terminations with prior approval from the district manager/team lead and human resources.
• With district manager/team lead input; counsel and discipline employees when necessary using company forms and employment policies.
• Motivate, encourage, and challenge store-level personnel to excel in customer service, leading by example.
• Maintain effective and professional communications with company personnel and management.

Store Operations

• Implement and enforce daily store operating policies and procedures.
• Enforce and adhere to all industry law regulations and company policy (i.e TABC/DMV/Law Enforcement).
• Establish and maintain effective business relations with customers, suppliers and other business resources.
• Review and complete daily store paperwork and computer data entry timely.
• Responsible for daily bank functions including deposit and store change funds.
• Maintain quality store image standards; entire site presentation.
• Monitor cash over/short, inventory shrinkage and transactions (returns, discounts, credits) daily.
• Conduct monthly inventory to control and monitor shrink (done on a Sunday).
• Review monthly inventory audit recap with ASMs and all CSRs.
• Conduct monthly store-level communications (manager choose topic) pre-inventory (20-30min Max).
• Perform CSR duties on a regular basis.
• Communicate customer and product complaints to the appropriate departments for action plan.
• Review monthly store sales, margins, customer count and average sale with district manager/team lead and/or regional manager based off period planner goals.
• Assist DM/TL/RM in controlling store direct operating expenses (i.e. salaries, supplies, utilities, phone, etc.).
• Monitor store-level repairs and maintenance expenses.
• Understand all RMS functions and daily/monthly reporting responsibilities.
• Ensure all management IT programs, policies and procedures relating to store level computer systems (i.e. internet, email, confidential info etc.) are followed.

Marketing and Merchandising

• Monitor daily product movement and work with vendor partners for replenishment orders that coincide with schematic and margin targets set by WB category management.
• Review merchandising/marketing store evaluations with ASM and all CSRs.
• Assist marketing department in implementing programs to achieve merchandise sales and profit margin objectives.
• Implement monthly and other periodic product promotions, insuring that all store-level POS advertising/signage is properly posted.
• Properly communicate all requests for product additions, deletions and/or price changes to the profit optimizer.
• Monitor retail prices to verify pricing accuracy set by marketing department.
• Properly communicate any problems with merchandise product data (i.e. scan codes, cost, retail etc.) to the price book manager in a timely manner.
• Provide support to marketing department with store and cooler resets.
• Implement and enforce all merchandising policies and procedures.

Safety & Security

• Follow safe banking procedures to/from specified bank location.
• Regularly check cameras, DVRs, monitors to ensure proper working condition.
• Enforce and review safety and security policies and practices with all employees.
• Review and report regular safety and security memos to all employees.
• Process all store level accident & injury reports in a timely manner.

Education/Experience

• High school diploma or equivalent, and - 2 years retail experience and - 3 years demonstrated management experience. PC skills including MS Word, Excel, Outlook required to have a valid driver's license and be insurable.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching