Customer Service Analyst Lead

PRWT Services, Inc.

Customer Service Analyst (CSA) Lead

Summary of responsibilities: The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer inquiries, complaints, discrepancies, and potential fare disputes for the Transportation System.

Key Responsibilities:

Supervises, train, and monitor staff.
Assists CSAs in problem resolution
Provides direction and support so that CSAs meet service level and production
Review predetermine refund request and submit to the Transportation System for final approval.
Review and process Travel Wallet Adjustments within the guidelines provided.
Provide e-commerce and telephone customer care support to clients and customers
Support and process Service Request
Complete daily, weekly, and monthly reports as needed
Other duties as assigned.

Additional requirements:

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good, solid references required

All internal candidates MUST have completed one year of service and be within good standings in current department.

PRWT Services, Inc.

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Vacancy posted 4 days ago

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