Director, Product Management - Digital Engagement

Current Employees of LendingClub: Please apply via your internal Workday account.

About the Role

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile‑first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Capabilities in this Domain

• Account aggregation and linking
• Transaction insights and notifications
• Credit monitoring and awareness
• Personalized financial guidance and recommendations
• Tools that help members understand, manage, and improve their financial lives
• Communication strategies that encourage ongoing engagement with these tools
• New product strategies that help drive ongoing engagement

Success in this role is measured by customer engagement, behavioral activation, and long‑term relationship value.

What You’ll Do

Product Vision & Strategy

Develop and champion a clear vision for Digital Engagement across LendingClub’s member experience. Define an outcome‑driven roadmap that increases engagement, builds daily value for members, and strengthens long‑term relationships. Partner with leaders across Product, Marketing, Credit, and Risk to align engagement strategy with company priorities. Ensure product investments are prioritized based on expected impact, data, and clear trade‑offs.

Customer Understanding, Discovery & Experimentation

Lead teams to deeply understand member financial behaviors through qualitative and quantitative research. Guide the design and execution of experiments such as A/B tests, feature trials, and behavioral interventions to validate product hypotheses. Partner with Data Science and Research teams to define success metrics and measure behavioral outcomes. Build a culture of rapid learning and evidence‑based product decisions.

Platform and Domain Leadership

Oversee strategies involving account aggregation (with providers like Plaid, MX, Finicity, etc.), financial data insights, and personalized guidance experiences. Translate complex data capabilities—classification, enrichment, categorization, insight generation—into meaningful customer features. Identify opportunities to combine LendingClub’s proprietary data with aggregated financial data to deliver differentiated member insights. Influence platform investments that support personalization, experimentation, and scalable engagement services.

Execution with Accountability

Deliver product experiences that measurably improve activation, weekly/monthly engagement, financial health outcomes, and retention. Partner closely with Engineering and Design to balance speed, quality, scalability, and compliance requirements. Ensure teams use behavioral, business, and product metrics to continuously improve product experiences.

People & Organizational Leadership

Lead, hire, and develop a high‑performing product team focused on digital engagement. Build a culture of accountability, curiosity, and customer advocacy. Develop product leaders who think strategically, execute effectively, and collaborate across functions.

Cross‑Functional Leadership

Serve as the product leader for Digital Engagement across the company. Build strong partnerships with Engineering, Design, Data, Credit and Risk, and Marketing. Communicate product vision, progress, and insights clearly to senior and executive stakeholders. Influence cross‑functional priorities that support mobile‑first engagement and personalized financial experiences.

About You

• 10+ years of product management experience, including 8+ years in people management
• Experience building consumer technology products that drive engagement, habit formation, or recurring usage
• Strong background in fintech, financial services, or similarly complex and regulated environments
• Experience building products across multiple stages of maturity: 0‑to‑1 exploration, growth and scaling, and products used by millions
• Comfort operating both strategically and hands‑on with product teams (specs, designs, experiments)
• Experience working with financial data, aggregation platforms such as Plaid, Finicity, or MX, or similar ecosystems is a strong plus
• Active engagement with AI tools, especially as it relates to product development
• Excellent communicator who can align teams and influence senior leaders with clarity and credibility
• Proven ability to hire, coach, and scale strong product teams
• Curious and experimental mindset; comfortable learning quickly, testing ideas, and adapting direction based on evidence

Work Location

San Francisco. This location is eligible for this role with a hybrid work model. In‑person attendance on Tuesdays, Wednesdays, and Thursdays is essential; remote placement will not be considered.

Time Zone Requirements

Primarily Pacific Time. The candidate should be flexible to work across time zones when necessary.

Travel Requirements

As needed, travel to LendingClub offices and/or other locations.

Compensation

Target base salary range: 210,000–245,000. Salary is determined by job‑related knowledge, experience, education, skills, and location. Total rewards may include long‑term awards (equity) and an annual bonus based on company performance, employee performance, and eligible earnings.

Benefits

Medical, dental, vision plans for employees and families; 401(k) match; health and wellness programs; flexible time off policies for salaried employees; up to 16 weeks paid parental leave, and more.

Equal Opportunity Employer

LendingClub is an equal‑opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io.

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