IT Operations Manager

IT Operations Manager Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We havea rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! The Opportunity: The IT Operations Manager will be responsible for leading and executing IT initiatives with a strong focus on AI, RPA, and information security, while supporting business operations through system development, integration, and IT planning. This role requires a process-oriented mindset, deep understanding of service and business workflows, and the ability to translate operational needs into effective IT solutions rather than focusing solely on programming languages. Responsibilities: IT Strategy & Planning Develop and execute IT plans aligned with business objectives and operational priorities Lead IT planning activities including system roadmap, budget planning, and technology adoption strategy Act as a bridge between business stakeholders and technical teams AI / RPA Implementation Identify opportunities for AI and RPA to improve service processes and operational efficiency Lead or manage the design, development, and deployment of AI/RPA solutions Collaborate with internal teams and external vendors on AI/RPA initiatives System Development & Integration Manage system development and integration projects, including ERP, internal platforms, and third-party systems Ensure stable operation and scalability of integrated systems Oversee system testing, deployment, and post implementation support Information Security Establish and maintain information security policies, controls, and compliance practices Manage access control, data protection, and security risk assessments Coordinate with internal audit, legal, and compliance teams as needed Operational Support & Governance Support IT operations with a strong understanding of service workflows and business processes Manage IT vendors, contracts, and service performance Develop and maintain IT documentation, standards, and procedures Education / Experience: Bachelor's degree in IT, Computer Science, Engineering, or related field required; Master's (MBA, MIS, or similar) preferred Relevant certifications (e.g., PMP, ITIL, CISSP, CISM, CISA, Security+, AI/RPA) strongly preferred 7+ years of progressive IT experience, including leading enterprise-wide initiatives Proven experience developing and executing IT strategy, roadmaps, and budgets aligned with business goals Hands-on leadership of AI and/or RPA initiatives from design through deployment and optimization Strong background in system development, integration, and full lifecycle management (ERP and enterprise platforms) Experience with information security, risk management, compliance, and IT governance Demonstrated ability to manage vendors, contracts, and service performance Excellent analytical, problem-solving, and communication skills, with the ability to bridge technical and business teams Bilingual Korean/English is a plus Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: View phone number on click.appcast.io or View email address on click.appcast.io. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.