Property Manager

Property Manager Blue Gems About the brand Blue Gems manages vacation homes around Orlando, Florida — the theme-park corridor and the resort communities that ring it. Our guests are almost always families on a trip they saved for, arriving late, tired, with children. Getting the first ten minutes of their stay right is most of the job. The role This is a leadership seat. You own an outcome, not a task list — a market, a function or a P&L line — and you are accountable for what it does over a quarter, not what you did this week. You will inherit systems that are half-built and processes that exist mostly in somebody's head, and part of the job is deciding what to formalise and what to leave alone. Unreasonable hospitality We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about. A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first. Where you sit You sit in Leadership and report into the operations lead for this market. This role is on the ground in Orlando, Florida, United States. You work every day with the guest experience team, the field operations team and the coordinators who schedule them — this is not a role where you are handed a queue and left alone. Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path. What you'll own A defined outcome with a number attached, reported honestly whether it is good or not The people in your function — hiring, standards, and telling them the truth about performance Owner and guest escalations that reach your desk, end to end The systems your team works in, and the decision about when to change them Budget within the authority you are given Saying the hard thing to your peers and to the people above you How you'll live our core values Five values run this company, and we hire and promote against them. See Something Do Something — if you spot it, it is yours. Nobody here is allowed to walk past a problem because it belongs to another team. Do What You Say — a commitment with a date on it is a promise. If it slips, you say so before it is late, not after. Own the Miss — we get things wrong. What matters is that you name it first, fix it, and make sure it cannot happen the same way twice. Nobody is punished for a miss that owned. Say the Hard Thing — kindly, directly and early. Silence in a meeting followed by a private complaint is the one behaviour we will not carry. Make It Better — leave the process, the property or the shift in better shape. Small improvements, constantly, beat big ones occasionally. What you bring Real scope you have owned before — a team, a budget, or a portfolio of units At least one measurable outcome from the last two years you can put a number on Property management, hospitality or multi-site operations experience Authorisation to work in the United States The instinct to own a miss out loud Benefits Paid time off, paid US holidays, health insurance contribution, paid training, and a written path to a raise reviewed every six months. Equipment provided where the role needs it. #J-18808-Ljbffr