Assistant General Manager

The Assistant General Manager (AGM) supports the Front and Back of the House operations and overall performance of a single QSR location. The AGM works in partnership with the General Manager and assumes operational leadership responsibility when the GM is offsite. This role focuses on execution, team leadership, and development, and serves as a key pipeline position for future General Manager roles.

Essential Duties and Responsibilities

Operational & Financial Support

• Supports BOH and FOH daily operations to ensure consistent execution of company standards and guest service expectations.
• Assists the GM in managing operational controls including labor, food cost, inventory, and daily performance metrics.
• Helps analyze operational results and supports action plans to improve efficiency, productivity, and profitability.
• Ensures operational readiness during shifts by addressing staffing, product availability, and execution gaps.
• Manages third‑party delivery services and ensures same quality of food and guest service. Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability.

Team Leadership & Development

• Leads and supports Shift Supervisors and restaurant team members through coaching, direction, and role modeling.
• Reinforces performance expectations and supports corrective action in partnership with the GM.
• Creates a positive and respectful work environment that promotes teamwork, engagement, and accountability.
• Serves as a developmental leader for Shift Supervisors, preparing them for increased responsibility.

Training & Execution

• Supports onboarding and training of new hires to ensure understanding of job duties, service standards, and safety requirements.
• Reinforces proper execution of policies, procedures, and brand standards through hands‑on leadership.
• Ensures required training and certifications are completed and maintained.

Service Standards & Compliance

• Promotes a guest‑first culture and addresses guest concerns and complaints during assigned shifts.
• Supports guest recovery efforts and escalates complex issues to the GM as needed.
• Reinforces service standards and monitors guest interactions to ensure a consistent experience.
• Responsible to manage guest sentiments via in‑person feedback and other reviewing sources, i.e., Yelp, Google, Tattle, etc.

Staffing, Scheduling & Workforce Support

• Assists the GM with interviewing, hiring, and onboarding team members.
• Supports schedule execution by managing shift coverage, call‑offs, and staffing adjustments in real time.
• Enforces attendance and punctuality expectations in accordance with company policies.

Safety, Compliance & Facility Oversight

• Ensures daily compliance with food safety, sanitation, and workplace safety standards.
• Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.
• Reports maintenance, equipment, or safety issues promptly to the GM.
• Supports compliance with all applicable employment laws and company policies.

Collaboration & Communication

• Maintains ongoing communication with the GM regarding daily operations, staffing, and performance issues.
• Partners with HR, Training, and Operations teams as directed to support company initiatives.
• Communicates clearly with team members to ensure alignment and consistent execution.
• Completes other duties as assigned by the General Manager.
• Obtains ServSafe Certification within 30 days of hire.

Requirements

• Minimum of 2 years of experience in a supervisory or management role in a QSR or similar environment.
• Demonstrated ability to lead, coach, and motivate a diverse team.
• Working knowledge of restaurant operations, labor management, and food safety practices.
• Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.
• Flexible availability, including nights, weekends, and holidays.
• Intermediate computer skills, including MS Office (Excel, Word, Outlook).
• High School Diploma or equivalent.

Key Competencies

• Guest‑Centered Mindset.
• Team Leadership & Coaching.
• Communication & Coordination.
• Problem Solving.
• Reliability & Follow‑Through.
• Compliance & Safety Awareness.