Customer Service Representative

Customer Service SpecialistHouston, TX (Onsite) Monday–Friday | 7:30am–4:00pm | Full-TimeLooking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.What You'll DoHandle inbound and outbound customer callsAssist customers with post-installation service requestsSchedule service appointments and coordinate necessary follow-upOrder replacement parts through manufacturers when neededCommunicate schedule updates and service timelines to customersEscalate urgent customer concerns to branch leadership when appropriateWhat We're Looking ForStrong communication and customer service skillsAbility to work independently and stay organizedPositive, solution-oriented mindsetComfortable managing multiple tasks in a fast-paced environmentPrevious customer service experience preferredCompensation & Benefits$20–$24/hourPaid trainingMedical, Dental, and Vision insurance401(k) with company matchPTO and paid holidaysEmployee discounts and referral programCareer growth opportunitiesAbout West Shore Home West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We're committed to creating a supportive culture where employees can grow, succeed, and make an impact. It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.