Dispatcher

Job Description

Job Description

Job description:

JOB SUMMARY

We are seeking a professional and highly organized Dispatcher to join our team. This key role involves scheduling equipment and drivers, servicing customer accounts, and ensuring smooth day-to-day operations. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment.

Key Responsibilities

• Schedule and dispatch drivers and equipment to customer job sites.
• Service customer accounts, including creating new accounts and entering rental agreements.
• Verify customer insurance compliance and ensure all required documentation is on file.
• Work closely with customers to confirm order details, delivery times, and special requirements.
• Monitor and coordinate equipment deliveries, pickups, and exchanges.
• Maintain accurate records of all dispatch activity and job tickets.
• Collaborate with the sales and service departments to meet customer needs.
• Resolve customer concerns and scheduling issues promptly and professionally.
• Ensure compliance with DOT and company safety policies.
• Utilize dispatch software and GPS systems to track and optimize fleet activity.

Qualifications:

• Prior dispatch experience in the equipment rental, logistics, or construction industry is required.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Proficiency in Microsoft Office and dispatch/rental software.
• High school diploma or GED required; college degree a plus.
• Knowledge of insurance verification and basic rental contracts is a strong advantage.
• Bilingual (English/Spanish) a plus.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of experience in the equipment rental industry?

Experience:

• Dispatching : 2 years (Preferred)

Work Location: In person