Quick Service (QSR) Supervisor - Eataly Chicago

Company DescriptionEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionAt Eataly, this role is referred to as a QSR Lead. Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are metTrains, motivates, mentors and organizes team membersPurchases supplies, beverages and equipment per the direction of the QSR General ManagerMonitors inventory, checks orders and distributes supplies as needed throughout the departmentManages transactions and ensures accurate accountingRecords shift notes and assists with administrative duties such as scheduling when neededEnsures department complies with all quality, health, safety and sanitation standardsDocuments, investigates and resolves guest incidentsPerforms other duties as required or assignedQualificationsHigh school graduate or equivalent; post-secondary degree preferred2+ years of lead or supervisory experience in food serviceMath skills and ability to handle money accuratelyStrong knowledge of steps of serviceExcellent communication and problem-solving skillsKnowledge of coffee and coffee productionKnowledge of Italian cuisine and beverage preferredJob RequirementsAvailability to work onsite with a flexible schedule often including evenings, weekends, and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squattingAbility to operate equipment such as manual espresso machine, drink blender, juicer, and cash registerCompensation: This position pays a base rate of $22 – $25 per hour. Additional InformationMedical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.