Client Experience Specialist- Veterinary Receptionist (Dallas)

Job Description

Job Description

Description:

The Dallas Animal Urgent Care Client Experience Specialist is primarily responsible for care of our human clients. A successful candidate has the ability to direct, prioritize, and manage multiple patients simultaneously. Soft skills include working with clients, patients, veterinarians, animal care specialists, Business Director and the Managing Partner.

Aptitude and the ability to work in a fast-paced, innovative, and flexible environment are preferred. Employees that are detail-oriented with a strong dedication to safety and patient care will meet with success. All candidates must be able to clear initial background checks, medical, and drug screenings.

KEY RESPONSIBILITIES

The qualified animal care specialist will successfully perform the following functions:

• ? Greeting clients when entering the building.
• ? Moving patients from the lobby to exam rooms or kennels.
• ? Answering phones and text messages in a timely manner.
• ? Managing the appointment book and walk-in queue.
• ? Forward booking appointments.
• ? Thorough knowledge of the practice management and telecommunication systems.
• ? Other facets of client experience care as they arise.
• ? Cross-trained in basic animal handling and technical work.
• ? Cross-trained in use and care of the diagnostic equipment.
• ? Responsible for keeping the clinic in a clean and orderly state.
• ? Additional duties as may be assigned.

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

SCHEDULE

Job Types: Full-time, Part-time

Expected hours: 30 – 40 per week

• 10 hour shift
• 12 hour shift
• 3x12
• 4x10
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Rotating weekends
• Weekends as needed

Requirements:

EDUCATION

A High School diploma or equivalent is required. College degree or 2-year technical degree preferred.

The successful candidate will have the ability to:

• Work and adhere to a smoke-free, alcohol-free, and drug-free workplace.
• Wear PPE as required.
• Able to lift 50 pounds on occasion.
• Ability to sit, stand, move over uneven terrain, climb stairs.
• Able to stand for up to 4 hours at a time and through the majority of an assigned work shift.
• Flexible work schedule with the ability and willingness to work weekends or holidays if assigned.
• Maintain confidentiality of all information received or learned while working at Dallas Animal Urgent Care. A Confidentiality and NDA agreement must be signed as a condition of employment.
• Ability to work both independently and in a team environment.
• Ability to meet regular attendance requirements.
• Spanish-speaking preferred.

ORGANIZATIONAL COMMITMENT The successful candidate will:

• Foster a culture of respect.
• Focus on Safety.
• Assist in improving Company’s culture of safe working habits.
• Report any and all safety incidents immediately to management.
• Be alert, look for, and report any unsafe conditions.
• Watch out for and assist with the safety of colleagues and others.
• Focus on the Client. Demonstrate awareness of the importance of client satisfaction.
• Understand client needs and provide instructions to client as directed.
• Treat clients and fellow employees with courtesy and respect.
• Seek new ways to add value to the Company’s products and services.
• Focus on Quality. Take personal responsibility for producing the highest quality work.
• Consciously avoid waste of company resources.
• Practice continuous improvement and Teamwork.
• Take initiative to help others and make contributions to the team. Place the success of team over any personal goals.
• Ask and seek opportunities to assist colleagues.