Manager, Quality Performance Engineering

Children's Hospital Of The King's Daughters

Norfolk, VA

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides process analysis and makes recommendations for process improvement throughout all areas of the organization.
- Utilizes Cerner reportable tools to include but not limited to PowerInsight, to create and implement relevant data reports and dashboards to demonstrate progress of process changes related to clinical and/or operational improvements.
- Applies knowledge of LEAN/TPS methodologies to mitigate waste, decrease cost, and improve outcomes.
- Strives to support and enable the organization to become more self-sufficient and self-sustaining in process improvement endeavors.
- Helps set the strategy for LEAN/TPS and Six Sigma project implementation.
- Working with executive leadership, selects and prioritizes projects using techniques including but not limited to a SWOT analysis to ensure work alignment with organizational strategic priorities.
- Completes projects in a timely manner.
- Trains team members and others on how to use LEAN/TPS and Six Sigma tools and techniques to include but not limited to control charts, histograms and root cause analysis.
- Provides guidance, mentoring and evaluation of project teams.
- Creates project plans and guides team members to meet projects goals.
- Collaborates in the planning for clinical care services and assures implementation of key strategies to meet system and facility goals for clinical care, service, and financial results.
- Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Certification as a Black Belt (BBSS) in Six Sigma preferred (including ASQ Body of Knowledge).
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree in Industrial or Management Engineering or an equivalent healthcare field of study OR equivalent healthcare quality management experience.
- Master's degree / enrollment in a Master's program or 10+ years of experience.
- Seven plus years progressive experience in leading and coaching LEAN/TPS and/or Six Sigma projects in a healthcare environment required.
- Previous experience in a healthcare setting strongly preferred.
- Minimum of 7 + years' work experience in a healthcare setting in quality role applying LEAN-TPS-Six Sigma and other data-driven improvement methodologies.
- Demonstrates expertise in developing decision support skills applied to electronic health records and querying large clinical and financial databases to enhance data mining and report generation.
- Oversight of organizational quality improvement projects a must.
- Experience providing quality improvement education in multiple settings required.
- Experience in report writing and SQL or CCL programming required.
- Experience with SAS/SPSS preferred.
- Experience with Business Objects or technical experience with the Cerner reporting tool, PowerInsight, required.
- Demonstrates the ability to display information persuasively in support of data-driven decision making.
- Demonstrates proficiency with statistical and process management software such as Minitab, and flow charting software and/or process mapping software, such as Microsoft Visio.
- Knowledge and work experience with relational databases such as SQL,MS Access, etc.
- Proficient in Microsoft Word, Excel, Power Point, and Project.
- Must possess exceptional leadership, interpersonal, written and verbal communication with people at all levels of an organization.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

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Vacancy posted more than 2 months ago

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