Client Care Coordinator

Description

Job Title: Client Care Coordinator
Department: Operations

Position Summary

The Client Care Coordinator serves as the primary point of contact for clients throughout the mortgage process, ensuring an exceptional customer experience from application to closing. This role is responsible for managing client communications, collecting documentation, coordinating with lenders and third parties, and supporting mortgage brokers to ensure files progress efficiently and accurately.

We are a locally owned lender dedicated to helping individuals and families achieve their homeownership goals. As a small, client-focused company, we pride ourselves on providing personalized service, expert mortgage advice, and tailored financing solutions. Our team works closely with clients throughout every step of the mortgage process, building lasting relationships based on trust, transparency, and exceptional customer care.

The ideal candidate is highly organized, customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

$45

Qualifications

Education & Experience
• High school diploma required.
• Previous experience in customer service, client relations, administration, banking, or mortgage services preferred.
• Experience within the mortgage, financial services, or real estate industry is considered an asset.

Skills & Competencies
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• High attention to detail and accuracy.
• Ability to manage multiple files and deadlines simultaneously.
• Proficiency with Microsoft Office Suite and CRM systems.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively within a team environment.