Kidney Care Specialist

**PURPOSE AND SCOPE:** The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‐to‐one support and facilitates small‐group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‐up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‐through across the kidney care continuum. By delivering empathetic communication, high‐quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‐making and facilitating smoother transitions throughout the kidney care ecosystem. **PRINCIPAL DUTIES AND RESPONSIBILITIES:** **Outreach, Lead Engagement & Individual Support*** Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.* Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.* Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.* Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.* Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.* Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate* Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).* Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.* Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.* Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.* Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.* Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.* Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.* Participate in team meetings, training sessions, and performance reviews as required.* Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.* Perform other related duties as assigned.* Role may be field-based, virtual, or hybrid depending on market needs.* Field-based roles may require extensive local or regional travel.* Valid driver’s license with reliable transportation and the ability to travel extensively within the assigned market.* Travel to regional business units, corporate meetings, and on-site training will be required.* Extensive regional travel to physician groups, healthcare locations, and associate home base.* Must be willing to work occasionally in the evening and weekends, as needed.* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.* Prolonged periods of sitting and computer use.* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.**EDUCATION AND REQUIRED CREDENTIALS****:****EXPERIENCE AND SKILLS****:*** Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.* Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.* Prior experience delivering virtual or telephonic patient education is strongly preferred.* Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.* Demonstrated ability to engage patients remotely and build trust in a virtual environment.* Strong organizational and time-management skills with the ability to manage a virtual caseload.* Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.* Excellent verbal and written communication and presentation skills.* Comfort with digital platforms, virtual meeting tools, and data-driven workflows.- Ability to work autonomously but collaboratively on a teamCreating a future worth living. For patients. Worldwide. Every day.Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables.We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. #J-18808-Ljbffr