Mortgage Lending Officer

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 20 days of paid time off and 10 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

About the Role:

A Mortgage Lending Officer is responsible for guiding borrowers through the home financing process from initial inquiry to closing. They assess a borrower's financial situation, recommend appropriate loan products, and collect and review documentation. The MLO will also ensure all applications meet lending guidelines. They also serve as the primary point of contact, providing clear communication, managing expectations, and working closely with Processors, Credit Analyst, and other partners to ensure a smooth and on-time loan experience.

Responsibilities:

• Interviews, solicits, and assists members with their mortgage requests.

• Describing mortgage products, terms, requirements, and repayment options available to include non-home equity products that best meet the members' needs.

• Coordinates mortgage loans of high complexity, value, and risk.

• Works closely with members/borrowers, participants, realtors, correspondent lending partners, business partners, title agents, appraisal management companies, private mortgage insurance providers, and other related parties to the requests to efficiently process applications originate timely and accurate mortgage transactions.

• Effectively underwrite and approve mortgage applications up to $350,000.

• Effectively underwrites mortgage applications to ensure the members/borrowers qualify and meet the program guidelines and accept the appropriate risk.

• Demonstrates effective communication with members/borrowers to ensure an exceptional member experience.

• Provides direction to the lending support specialists and mortgage loan processors to complete necessary process activities and prepare accurate and timely preliminary disclosures and final closing documents for all mortgage loan files.

• Assesses and executes adequate pricing and sale of residential mortgage loans on the secondary market.

• Reviews, underwrites, recommends, and denies or approves loan requests within established individual lending approval limits and makes a recommendation to management for those requests outside of loan program guidelines or individual lending approval limits.

• Maintains a high level of accuracy and quality at 97% or greater as it pertains to loan files.

• Grows and fosters relationships with members/borrowers, participants, relators, correspondents, partners, title agents, appraisal managers, relocation departments, system providers, and others to generate increased mortgage volume and achieve personal and department goals.

• Utilizes each opportunity to generate increased mortgage volume and cross- sell relationship products/services.

• Actively participates in real estate -related educational opportunities.

• Proactively evaluate applicant's eligibility for other credit union loans, products, services, and cross sell and/or refer to the appropriate department.

• Develop, implement, monitor, and review your own action plans to ensure production goals and fee income results are achieved, and review with your manager as needed.

• Contact our members through email or telephone to increase mortgage business and originate loans to achieve personal and department production goals.

• Regularly and proactively communicate with members/borrowers providing loan status updates to ensure proper understanding of milestones.

• Engage directly with members via incoming calls, emails, and online banking to discuss their loan titles, handing follow-up as need to address questions. Provides exceptional customer service in all interactions, while achieving established efficiency goals.

• Ensures that all HMDA reportable information is documented correctly with the loan origination system.

• Must adhere to all NCUA, and CFPB which includes but not limited to Regulation Z, Regulation B, TILA-RESPA, ECOA, Fair Lending, Fair Housing, Wisconsin Consumer Act, HOEPA and HPML standards.

• Initiates the mortgage process with members and potential borrowers of the Credit Union.

• Comply with all Federal Regulations as they pertain to the position including BSA and ATR.

Position Requirements:

• This position is Remote.

• Associates degree or commensurate experience is Required.

• 1+ year of current Mortgage Lending Officer experience working in a financial institution is Required.

• Prior sales experience is Required.

• Currently holds active NMLS Identifier Number is Required.

• Requires proficient skills to use Microsoft Suite applications, including Excel and Word.

Connexus Credit Union's Employer Recognitions:

• 2026 Best Place to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35