Future Store Manager: Fitzwatertown Rd. Willow Grove

Store Manager in Training (SMIT)

The Store Manager in Training (SMIT) role is a developmental position designed to prepare future Store Managers within our Dunkin' network. SMITs receive comprehensive, hands-on training across all store functions and leadership levels. Once trained, SMITs support various locations across the network until a Store Manager (SM) position becomes available. In the absence of a Store Manager, the SMIT fulfills all responsibilities of the role, driving daily operations, supporting team development, and ensuring brand and operational excellence.

Key behaviors include the ability to lead change and work closely with a Store Manager, proactively identifying and recruiting top talent for the team, taking ownership of training and developing new staff to standard, leading daily operations with a focus on driving sales and guest satisfaction, coaching team members to meet and exceed brand standards and operational benchmarks, maintaining a high-energy, supportive atmosphere that encourages growth and accountability, demonstrating a hands-on leadership style that motivates others by example, and using performance data to guide team development and improve results.

The mission statement is "Fast and Friendly Service. Clean Restaurants."

Core values include teamwork, excellence, and growth.

Key responsibilities include fostering a welcoming, positive work environment, collaborating with Store Managers to drive team performance, leading by example in supporting the restaurant's values, communicating goals, executing all crew member responsibilities, ensuring execution of Dunkin' brand standards, supporting and managing training, onboarding, and certification, assisting in deploying staff, overseeing inventory processes, executing new product rollouts, conducting guest experience assessments, supporting Store Managers with labor schedules and store budget adherence, conducting self-assessments, managing cash handling practices, assisting in conducting performance evaluations, and offering coaching for development.

Qualifications include prior leadership experience, proficiency in basic computer functions and POS systems, fluency in spoken and written English, demonstrated skills in basic math, financial reporting, and time management, and a strong desire to grow and transition into a full-time Store Manager role.

Key competencies include strong analytical thinking and business acumen, working well in a fast-paced, team-oriented environment, being dependable, honest, and upbeat, being open to learning and adaptable to change, effective at coaching and motivating others, committed to delivering an outstanding guest experience, and excellent time management and problem-solving skills.

Physical demands include standing for extended periods, repetitive movements, carrying packages and supplies, wearing a headset and operating POS systems, thriving in a high-energy, fast-paced environment, and ability to lift 50 pounds.