Delivery Lead

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Position Overview

The TEKsystems Global Service (TGS) delivery function is an important role in the TGS Capacity Services organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as consultant management, reporting, and metrics to support the consultant activities and issue resolution.

The Delivery Lead is primarily responsible for overall account management and supervision of the team assembled to service the account. The Delivery Lead must have the ability to effectively communicate to contractors, candidates, customer, and internal partners.

The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the Delivery Lead:

Essential Job Duties and Responsibilities:

• Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered.
• Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction.
• Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued.
• Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision.
• Documentation: Document and communicate processes and procedures to all stakeholders. Supports knowledge management and changing control processes.
• Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms.
• Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing.
• Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties.
• Behavioral Competencies and Responsibilities:
• Building Relationships: Commitment to open communication and serving others.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy , enthusiasm and empathy when needed
• Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Action-oriented and builds trust within the team and with clients.
• Perform all necessary contractors screening to ensure their qualifications meet open positions (i.e. interviews)
• Maintain and manage contractor work force according to the client specific requirements, manage feedback in tandem with client specific requirements
• Conduct regular service touchpoints with contractors
• Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings
• Drive customer relationship and saturation
• Prepare client specific reports on an ad hoc basis or as required by Service Agreement. Meet with client to discuss and review reports
• Oversee and manage contractor attendance and overall performance
• Maintain a professional work environment in alignment with current client culture

QUALIFICATIONS

Education

• Required: Bachelor's Degree in computer science or related discipline.
• Preferred: Exposure to Agile methodologies (Scrum, Kanban, SAFe, XP).
• Preferred: PMP and/or IAOP (Outsourcing Professional) and Scrum Master certification.

Skills and Abilities

• Excellent oral and written communication skills (English language)
• Analysis and problem-solving skills
• Time management and organizational skills
• Collaboration skills
• People management skills
• Demonstrated project risk analysis and mitigation skills

Job Type & Location

This is a Permanent position based out of Chino, CA.

The pay range for this position is $50000.00 - $90000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Aug 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.