Lead Product Manager Technical (Dispute Lifecycle Solutions)
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Who is Mastercard Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview As a Lead Product Manager Technical within the Dispute Lifecycle Program, you will be responsible for driving the definition, prioritization, and delivery of dispute management capabilities supporting regional and global dispute processing needs. This role partners closely with Regional Product teams, Business Owners, Operations, Engineering, UX, and Architecture teams to translate business and regulatory requirements into scalable platform capabilities delivered through the Mastercard Dispute Resolution platform. The ideal candidate is passionate about solving complex business problems, navigating stakeholder needs across multiple regions, and converting strategic objectives into clear, actionable product requirements that enable successful delivery across multiple Scrum teams. Role: This position is a member of the Dispute Lifecycle EngineeringTeam. Partner with regional product and business stakeholders to understand dispute processing requirements, regulatory obligations, operational challenges, and market-specific needs.
Translate regional solution requirements into product initiatives, epics, features, user stories, business rules, and acceptance criteria.
Own and maintain the product backlog for assigned Dispute Lifecycle capabilities, ensuring priorities align with product strategy and business value.
Collaborate with UX, Engineering, and Architecture teams to define scalable user experiences and platform solutions that support global and regional dispute workflows.
Lead requirements workshops, solution review sessions, and cross-functional discussions to drive clarity and stakeholder alignment.
Document complex workflows, state transitions, operational processes, and business rules to ensure implementation readiness.
Drive prioritization and trade-off decisions balancing customer value, compliance, operational efficiency, technical feasibility, and delivery commitments.
Work closely with Engineering teams to support solution design, estimation, planning, dependency management, and release readiness activities.
Coordinate with regional teams to identify opportunities for standardization and reuse while accommodating market-specific requirements.
Monitor delivery progress, manage risks and dependencies, and proactively communicate impacts and mitigation plans to stakeholders.
Partner with Operations and Business teams to validate delivered solutions and measure business outcomes.
Ensure proposed solutions satisfy Mastercard security, compliance, regulatory, and data privacy requirements.
Support modernization initiatives including workflow automation, API-based integrations, intelligent decisioning, and AI-enabled dispute management capabilities.
All About You:
Strong experience in Product Management, Product Ownership, Business Analysis, or Technical Product Management within enterprise platforms.
Demonstrated ability to gather, analyse, and translate complex business requirements into scalable product solutions.
Experience working directly with business stakeholders, operations teams, and technology organizations to deliver customer-focused products.
Proven ability to manage competing priorities and drive alignment across geographically distributed teams and stakeholders.
Strong knowledge of product management practices including roadmap planning, backlog management, prioritization, and Agile delivery.
Ability to understand technical architectures and effectively collaborate with engineers and architects on solution design and implementation approaches.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and stakeholder management skills with the ability to influence outcomes across all organizational levels.
High-energy, detail-oriented, and self-motivated with a demonstrated ability to drive initiatives from concept through delivery.
Experience documenting business processes, workflow models, decision trees, and user journeys.
Familiarity with product governance processes including architecture reviews, privacy reviews, risk assessments, and release readiness activities.
Preferred Qualifications:
Experience in payments, dispute processing, chargebacks, fraud, claims management, case management, or financial services platforms.
Experience working with regional or global product organizations supporting multiple markets.
Familiarity with modern platform architectures, APIs, cloud-native solutions, and workflow-based applications.
Experience collaborating with UX teams to deliver intuitive operational and customer-facing experiences.
Strong understanding of Agile methodologies and tools such as Jira and Confluence.
Success Measures:
Successful delivery of regional dispute capabilities aligned to business priorities and roadmap commitments.
High-quality requirements that enable efficient estimation, solution design, and predictable delivery outcomes.
Effective stakeholder alignment across Product, Business, Operations, Engineering, and Regional teams. Corporate Security Responsibility
Lead Product Manager Technical (Dispute Lifecycle Solutions)
Job Title
Lead Product Manager Technical (Dispute Lifecycle Solutions) OverviewWho is Mastercard Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview As a Lead Product Manager Technical within the Dispute Lifecycle Program, you will be responsible for driving the definition, prioritization, and delivery of dispute management capabilities supporting regional and global dispute processing needs. This role partners closely with Regional Product teams, Business Owners, Operations, Engineering, UX, and Architecture teams to translate business and regulatory requirements into scalable platform capabilities delivered through the Mastercard Dispute Resolution platform. The ideal candidate is passionate about solving complex business problems, navigating stakeholder needs across multiple regions, and converting strategic objectives into clear, actionable product requirements that enable successful delivery across multiple Scrum teams. Role: This position is a member of the Dispute Lifecycle EngineeringTeam. Partner with regional product and business stakeholders to understand dispute processing requirements, regulatory obligations, operational challenges, and market-specific needs.
Translate regional solution requirements into product initiatives, epics, features, user stories, business rules, and acceptance criteria.
Own and maintain the product backlog for assigned Dispute Lifecycle capabilities, ensuring priorities align with product strategy and business value.
Collaborate with UX, Engineering, and Architecture teams to define scalable user experiences and platform solutions that support global and regional dispute workflows.
Lead requirements workshops, solution review sessions, and cross-functional discussions to drive clarity and stakeholder alignment.
Document complex workflows, state transitions, operational processes, and business rules to ensure implementation readiness.
Drive prioritization and trade-off decisions balancing customer value, compliance, operational efficiency, technical feasibility, and delivery commitments.
Work closely with Engineering teams to support solution design, estimation, planning, dependency management, and release readiness activities.
Coordinate with regional teams to identify opportunities for standardization and reuse while accommodating market-specific requirements.
Monitor delivery progress, manage risks and dependencies, and proactively communicate impacts and mitigation plans to stakeholders.
Partner with Operations and Business teams to validate delivered solutions and measure business outcomes.
Ensure proposed solutions satisfy Mastercard security, compliance, regulatory, and data privacy requirements.
Support modernization initiatives including workflow automation, API-based integrations, intelligent decisioning, and AI-enabled dispute management capabilities.
All About You:
Strong experience in Product Management, Product Ownership, Business Analysis, or Technical Product Management within enterprise platforms.
Demonstrated ability to gather, analyse, and translate complex business requirements into scalable product solutions.
Experience working directly with business stakeholders, operations teams, and technology organizations to deliver customer-focused products.
Proven ability to manage competing priorities and drive alignment across geographically distributed teams and stakeholders.
Strong knowledge of product management practices including roadmap planning, backlog management, prioritization, and Agile delivery.
Ability to understand technical architectures and effectively collaborate with engineers and architects on solution design and implementation approaches.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and stakeholder management skills with the ability to influence outcomes across all organizational levels.
High-energy, detail-oriented, and self-motivated with a demonstrated ability to drive initiatives from concept through delivery.
Experience documenting business processes, workflow models, decision trees, and user journeys.
Familiarity with product governance processes including architecture reviews, privacy reviews, risk assessments, and release readiness activities.
Preferred Qualifications:
Experience in payments, dispute processing, chargebacks, fraud, claims management, case management, or financial services platforms.
Experience working with regional or global product organizations supporting multiple markets.
Familiarity with modern platform architectures, APIs, cloud-native solutions, and workflow-based applications.
Experience collaborating with UX teams to deliver intuitive operational and customer-facing experiences.
Strong understanding of Agile methodologies and tools such as Jira and Confluence.
Success Measures:
Successful delivery of regional dispute capabilities aligned to business priorities and roadmap commitments.
High-quality requirements that enable efficient estimation, solution design, and predictable delivery outcomes.
Effective stakeholder alignment across Product, Business, Operations, Engineering, and Regional teams. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Lead Product Manager Technical (Dispute Lifecycle Solutions) in India vacancy
- ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and... ...their greatest potential. Title and Summary Lead Product Manager Technical (Dispute Lifecycle Solutions) Job Title Lead Product Manager Technical (...SuggestedFull timeWorldwide
- ...deliver a unique set of products and services that help people... .... Title and Summary Lead Product Manager - Technical Who is Mastercard?... ...passion, our innovations and solutions help individuals, financial... ...The Mastercard Dispute Lifecycle team in Pune have an exciting...SuggestedFull timeWorldwide
- ...to deliver a unique set of products and services that help... ...potential. Title and Summary Lead Product Manager- Technical Overview · Mastercard... ...and innovative solutions to solve real market problems... ...transaction, managing the product lifecycle including product design,...SuggestedFull timeWorldwide
- ...combine to deliver a unique set of products and services that help people, businesses... ...potential. Title and Summary Lead Product Manager- Technical Lead Product Manager-Technical –... ...partnerships and passion, our innovations and solutions help individuals, financial...SuggestedFull timeWorldwide
- ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager- Technical Overview • Responsible for developing inspiring...SuggestedFull timeWorldwide
- ...networks combine to deliver a unique set of products and services that help people,... ...potential. Title and Summary Senior Product Manager - Technical Who is Mastercard? Mastercard is... ..., redirects, callbacks, session lifecycle, and third party handoffs. • Partner...Full timeWorldwide
- ...to deliver a unique set of products and services that help people... ...Summary Senior Product Manager - Technical Overview MasterCard Data... ...a tailored portfolio of solutions beyond the transaction. •... ...of technical requirements leading to building and commercialisation...Full timeWorldwide
Mastercard
India2 days ago - ...to deliver a unique set of products and services that help... ...potential. Title and Summary Lead Technical Program Manager Who is Mastercard?... ...passion, our innovations and solutions help individuals, financial... ...within the development lifecycle for Mastercard ecommerce payment...Full timeWorldwide
- ...combine to deliver a unique set of products and services that help people... .... Title and Summary Lead Business Analyst - Product Owner-2 Lead Product Manager – Technical (Product Owner) L6 Overview... ...Development • Architecting Solutions • Consulting & Strategic Judgment...Full timeWorldwide
- ...excellence in the fintech space. As a Product Manager, you will be crucial in executing... ...customers and internal teams. Lead the product development lifecycle from ideation to launch, ensuring... ...with an API platform. Strong technical background to understand APIs....Full timeLocal area
- ...combine to deliver a unique set of products and services that help people, businesses... ...potential. Title and Summary Lead Technical Program Manager Our Purpose We work to connect... ...partnerships and passion, our innovations and solutions help individuals, financial...Full timeWorldwide
- ...combine to deliver a unique set of products and services that help people, businesses... ...potential. Title and Summary Lead Technical Program Manager OVERVIEW Are you a technical program... ...be leveraged to provide technical solutions to customer problems. You will...Full timeWorldwideFlexible hours
- ...combine to deliver a unique set of products and services that help people, businesses... ...potential. Title and Summary Lead Technical Program Manager Overview The Mastercard Core Payments... ...and technical requirements for the solutions being built • Understand the needs...Full timeWorldwide
- ...powering one of the world’s leading EV charging networks... ..., software and mobile solutions for every charging... ...foster a positive and productive work environment by committing... ...To ChargePoint Manage and coordinate... ...Own the SIEM content lifecycle: build, tune, and maintain...Full timeRemote work
- ...deliver a unique set of products and services that help people... .... Title and Summary Lead Product Management Technical (PMT) Who is Mastercard... ...passion, our innovations and solutions help individuals,... ...the software development lifecycle. • Clear communication,...Full timeWorldwide
- ...Purpose The Senior Product Manager for Commercial Cards... ...track record in product lifecycle management within the... ...& Enhancement: Lead the end-to-end product... ...and RuPay in India. Technical/Professional Knowledge... ...and working capital solutions relevant to Indian businesses...Full time
- ...combine to deliver a unique set of products and services that help people... ...Title and Summary Product Manager, Card on File Tokenization (... ...passion, our innovations and solutions help individuals, financial... ...requirements into clear technical documentation and scalable product...Full timeWorldwide
Mastercard
India2 days ago - ...deliver a unique set of products and services that... ...and Summary Manager, Agentic AI Product... ...Services team and solutions fuel growth for... ...Reconciliation to lead the end-to-end product... ...management, dispute resolution, and settlement... ...to both technical and non-technical...Full timeWorldwide
- ...a unique set of products and services that... ...Director, Product Management - CRM Platform... ...Product Management to lead the vision,... ...the full product lifecycle: discovery, prioritization... ..., scalable solutions. Data-Driven Decisioning... ...field MBA or technical degree preferred...Full timeWorldwide
- ...Travelopia is a leading conglomerate in the specialist Travel industry... ...build customized software products that improve our outstanding... ...visualization, and AI-driven solutions. What We Offer... ...opportunities across the customer lifecycle. Develop compelling Power...Permanent employmentFull timeWorldwideFlexible hours
- ...combine to deliver a unique set of products and services that help people... ...Analytics – Global Product Manager - Specialist Overview... ...drives Enterprise & Credit Risk solutions that are globally scalable... ...various parts of the credit lifecycle value chain. Developing relevant...Full timeWorldwide
- ...combine to deliver a unique set of products and services that help people... ...Senior Specialist Product Manager Senior Product Manager,... ...passion, our innovations and solutions help individuals, financial institutions... ..., you will build industry-leading experimentation software...Full timeWorldwide
- ...a powerful system for technical leaders at companies like... ...world. Come join our Product team Our Product team... ...leaders, hiring managers, recruiters, candidates... ...to deliver high-impact solutions for our recruiting customers... ...stakeholders and lead cross-functional teams...Full timeFor contractorsCurrently hiringRemote work
- ...to deliver a unique set of products and services that help... ...Title and Summary Senior Technical Program Manager Who is Mastercard? Mastercard... ..., our innovations and solutions help individuals,... ...and software development lifecycle to improve concurrent project...Full timeWorldwide
- ...deliver a unique set of products and services that... ...Summary Director, Technical Program Management’ Overview Mastercard... ...our innovations and solutions help individuals,... ...strategies that lead to better outcomes and... ...managing scope during the lifecycle of the project....Full timeWork experience placementWorldwide
Mastercard
India2 days ago - ...deliver a unique set of products and services that help... .... Title and Summary Manager, Product Development,... ...-to-end prepaid card solutions across travel, transit... ...key role in bridging technical execution and business... ...software development lifecycle and product integration...Full timeWorldwide
- ...ElevenLabs ElevenLabs is an AI research and product company transforming how we interact... ...gives developers access to our leading AI audio foundational models. Everything... ...decisions quickly. You bring a proactive, solution-oriented approach to each project, focused...Remote jobFull timeImmediate start
- ...fragmented, with limited products and services that... ...markets. As a comprehensive solution for all digital asset... ...Senior Product Manager to take ownership of... ...unique opportunity to lead 0-to-1 product development... ...into clear, actionable technical requirements. Cross...Full timeLocal area
Falconx
India2 days ago - ...combine to deliver a unique set of products and services that help people... .... Title and Summary Lead Generation Specialist, APAC-EEMEA... ...for both inbound lead management / follow-up and outbound cold... ...is responsible for end-to-end solutions for a diverse global customer...Full timeWorldwideFlexible hours
Mastercard
India2 days ago $125 per hour
...deliver a unique set of products and services that help... ...Director, Product Management Our Purpose We work... ..., our innovations and solutions help individuals,... ...Product Management team leads the launch and delivery... ...product requirements into technical specifications,...Full timeRemote workWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Product Manager Technical (Dispute Lifecycle Solutions). Be the first to apply!
Related searches
- director global product management India
- senior technical product manager India
- ux product manager India
- senior manager product engineering India
- platform product manager India
- hvac product manager India
- product manager electronics India
- global product manager India
- director new product development India
- director product management India