Technical Chief of Staff

Job Description

Job Description

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at

About the Role

We are seeking a Technical Chief of Staff to serve as the operational backbone of the Network Engineering team. This role sits at the intersection of engineering execution, project management, and cross-functional communication, ensuring that department priorities move forward, team stay aligned, and stakeholders—both internal and external—are kept informed. The ideal candidate is highly organized, technically fluent, and comfortable managing both people-facing and process-facing responsibilities in a fast-paced environment.

Responsibilities

• Monitor, maintain, and drive execution of the Network Engineering department's priority list, ensuring initiatives stay on track and roadblocks are surfaced early.
• Serve as a primary point of contact for communication and follow-up with other departments, keeping cross-functional work aligned and moving.
• Own project management for corporate goals tied to Network Engineering, tracking milestones, timelines, and deliverables.
• Manage the engineering ticketing queue, including oversight of staffing levels and performance across the queue.
• Communicate directly with building stakeholders (building owners, property managers) and internal team members regarding network performance improvements, outages, and ongoing issues.
• Act as a liaison between engineering leadership and other parts of the organization to ensure consistent, timely, and information flow.

Requirements

• Bachelor's degree in Engineering, Computer Science, Business, Operations, or a related field (or equivalent practical experience).
• Exceptional work ethic with a strong sense of ownership—you take initiative, follow through, and care about delivering high-quality work.
• Highly organized with outstanding attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem solving skills with a willingness to learn technical concepts quickly.
• Excellent written and verbal communication skills, with the ability to translate technical issues for non-technical stakeholders (e.g., building owners/stakeholders).
• Experience in telecommunications, ISP, networking, project management, or technical operations is a plus, but not required.

Compensation

The estimated annual base salary for this role is $70,000-$80,000 plus bonus potential. Compensation is dependent on experience and skillset.

Benefits

• Performance bonus potential
• Paid-time off (PTO)
• Paid Sick Leave (PSL)
• Medical, vision and dental benefits
• 401k program after 3 months of employment

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.