Client Services Consultant

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Client Services Consultant is responsible for account management for our National Account Customers across the MidAtlantic. This is an exciting opportunity to contribute to growing and protecting our customer base. A position with a strong purpose to make a difference each day for our customers and their employees. Work with Account Executives and partners across the entire MetLife infrastructure through implementation and daily service delivery. Key Responsibilities Manage National Account clients end-to-end, from implementation through ongoing service delivery across multiple product lines (Disability & Leaves, Life Insurance, and Dental). Serve as the primary point of contact, building strong client relationships and ensuring high-quality customer experience. Oversee and coordinate account and project activities, ensuring timely execution and alignment with client expectations. Prioritize and manage multiple responsibilities effectively, demonstrating strong organizational and time management skills. Collaborate cross-functionally to deliver seamless service and support for client needs. Required Qualifications Demonstrates strong critical thinking and project management skills, with the ability to build effective relationships and maintain composure in fast‑paced environments. Self‑motivated professional with at least one year of relevant experience and a passion for delivering best‑class service to national account customers. Collaborative team player who contributes positively to group objectives and success. Customer‑focused mindset with a commitment to understanding and meeting client needs. Preferred Qualifications College Degree, 1 year or more relevant experience. The expected salary range for this position is $62,100 – $82,800. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! Equal Opportunity Employer MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #J-18808-Ljbffr