Field Service Technician

Job Title

The scope of the Position: The position is currently a 90-day contract-to-hire. Candidates need to live in the Fort Lauderdale FL area. Candidates should be pre-screened to confirm that they fit the below requirements listed. Strong hardware break-fix experience. The transition rate upon full-time hire to CompuCom will be $19 - $22 for entry-level technicians. Please make sure you set that expectation upfront.

Need 1 resource (s) to perform Break & Fix work during 90-day contract-to-hire

Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)

Technician will travel to each client's location

Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

Works under general supervision

There will be overtime

Minimum Requirements:

• 3 years plus supporting Desktops, Laptops, and Printers.
• 3 years plus of customer service experience
• Reliable Transportation (This is a driving position reimbursed accordingly)
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Personable as they will be interacting with a wide range of users and environments
• Can work on a ladder of lift and are able to lift up to 50lbs.
• After training is complete, candidate will be added to the on call rotation 7x24

Basic Needs/Haves:

• Able to work from a bent, crouched, or kneeled position
• Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
• Laptop
• Basic Hand Tools
• Possess a valid driver's license

Preferred, NOT REQUIRED:

• CompTIA A+
• OEM Printer Warranty Certifications
• OEM Laptop/Desktop Warranty Certifications
• Server experience would be a bonus

Must have 3 + years of exp in following :

• Deskside Support Experience
• Desktop Break/Fix Experience
• Field Technician Dispatch Experience
• Laptop Break/Fix Experience
• Networking Experience
• Printer Break/Fix Experience