AI Solutions & Implementation Manager

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That's why we're leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country's top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000's fastest-growing companies, one of Forbes' Best Startup Employers, and one of Deloitte's Technology Fast 500.

The Role

The AI Solutions & Implementation Manager is responsible for helping define, prioritize, implement, and scale AI-enabled solutions across TheGuarantors' business. This role supports the AI function by identifying high-impact automation opportunities, translating business processes into clear requirements, managing pilots, coordinating implementation, and measuring business impact.

The ideal candidate will bring strong operational judgment, product thinking, analytical rigor, and cross-functional execution experience. This person will work closely with Data Engineering, Software Engineering, Data Science, Business Analytics, Claims, Underwriting, Ops, Finance, vendors, and stakeholders to move AI initiatives from idea to pilot to production.

Location

This is a hybrid role based in NYC

What You'll Do

• Own and manage implementation plans for AI-enabled workflow improvements across key operational areas.
• Structure ambiguous business problems into clear opportunity areas, work plans, milestones, risks, and decision points.
• Build business cases for AI initiatives, including opportunity sizing, operational impact, implementation effort, cost, ROI, and realized benefit tracking.
• Translate business processes into workflow maps, requirements, success metrics, operating procedures, and implementation plans.
• Analyze operational data, process performance, and stakeholder input to identify automation opportunities and prioritize the highest-impact work.
• Lead cross-functional execution across Data Engineering, Software Engineering, Data Science, Business Analytics, Claims, Underwriting, Ops, Finance, vendors, and stakeholders
• Manage vendor pilots and implementation workstreams, ensuring clear scope, success criteria, timelines, ownership, and measurable outcomes.
• Create executive-ready materials, including roadmap updates, decision memos, business cases, KPI reporting, and implementation readouts.
• Communicate updates, risks, blockers, recommendations, and business impact clearly and proactively.
• Use data, judgment, and business context to inform prioritization, solution design, implementation decisions, and recommendations.
• Partner with frontline teams to drive adoption, collect feedback, identify failure modes, and improve workflows after launch.
• Ensure AI initiatives are completed in accordance with applicable policies, procedures, standards, and regulatory requirements.
• Perform other role-related responsibilities as assigned and aligned with business needs.

What You Bring

• 3+ years of experience in management consulting, business operations, corporate strategy, product operations, implementation, analytics, or a similar high-impact execution role.
• Experience in structuring ambiguous problems, conducting analysis, developing recommendations, and driving cross-functional execution.
• Experience building business cases, sizing opportunities, defining KPIs, managing work plans, and communicating recommendations to senior stakeholders.
• Strong understanding of business processes, operational performance, data-driven decision-making, and business impact measurement.
• Demonstrated ability to manage cross-functional initiatives, partner with stakeholders, and deliver high-quality work in a dynamic business environment.
• Bachelor's degree in Business, Economics, Computer Science, Data Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience working in management consulting, private equity portfolio operations, business operations, product strategy, or a high-growth operating environment.
• Experience using systems and tools such as Zendesk, HubSpot, Decagon, Sierra, Ada, Claude, OpenAI, Snowflake, dbt, Power BI, GitHub, or similar platforms.
• Additional education, certification, or training in analytics, AI, automation, operations, product management, implementation, or strategy.
• Prior experience in fintech, insurance, proptech, real estate operations, claims, underwriting, customer support automation, or workflow transformation.

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

The base salary range is between $180,000 - $200,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.