Pharmacy Tech

Customer Care Pharmacy TechCandidates must have license and certification. Candidates must live in FL, IL, IN, or WI. Fully remote. Customer care pharmacy tech hours (shift between 7:00am to 6:00pm). Pay rate: education level pay rate bill rate. With bachelor's degree 21.15 31.73. Without bachelor's degree 20.67 31.01.Summary: The customer care frontline specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience. This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.Essential duties and responsibilities:Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulationsObtain and verify customer information to include quantities and usage of products on the customers prescriptionEnsure all patient-related interactions are adherent to HIPAA regulationsResolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutionsInvestigate and track product shipments, utilizing UPS website and connecting with our transportation teamCoordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveriesProcess customer returns and request customer credit in accordance with company policies and proceduresCollaborate with other departments (routing, transportation, sales, credit & collections) to resolve customer issues to provide a cohesive customer experienceMeet established performance expectations related to quality, adherence, order accuracy, and service level standardsMaintain the ability to adapt to the changing business needs and customer requirementsMaintain the ability to work remotely utilizing a reliable high-speed wired internet connectionSupport business operations by working a flexible schedule within the customer care operating hours of 7:00am to 6:00pm CSTClosing shift required to remain available until all customer calls have been answeredQualifications:Strong customer (patient) engagementExcellent written and verbal communication skillsAbility to work effectively under pressure while maintaining a professional and empathetic demeanorAttention to detail, problem solving, conflict resolution and organizationAbility to work independently in a remote environmentProficiency with Microsoft 365, SharePoint, TEAMSMinimum of 2-4 years of customer service and/or call center experience in a clinical settingRequired licensed and certified pharmacy technician (CPhT)High school diploma or equivalent GED requiredAssociates / bachelor's degree preferredEEO "Mindlance is an equal opportunity employer and does not discriminate in employment on the basis of – minority/gender/disability/religion/LGBTQI/age/veterans."