Strategic Account Manager

Company Description Rodem – Smart Sanitary Processes is a leading provider of sanitary process equipment, systems integration, and maintenance and repair services for the dairy, food, beverage, and other high-purity industries. Founded in 1971, the company is driven by solving complex processing challenges and delivering smart, reliable sanitary solutions. Rodem offers a broad product portfolio including valves, pumps, heat exchangers, tanks, fillers, and more from top manufacturers, backed by expert system design and installation services. The team combines deep industry experience with a commitment to customer satisfaction, focusing on sanitary design, process engineering, rebuilding, and refurbishing. Applicants can learn more about Rodem’s services and customer focus at and its social media channels.

The Strategic Account Manager (SAM) is responsible for developing, managing, and growing Rodem’s most important customer relationships. This role focuses on long-term, high-value accounts and requires a strong combination of technical understanding, consultative selling, and relationship management. The SAM will act as the primary point of contact for assigned strategic customers at the corporate level, aligning Rodem’s full capabilities—equipment distribution, engineering, fabrication, installation, and service—to customer needs. The SAM will also coordinate with Rodem Account Managers at the local plant level to help align customer corporate initiatives with plant level opportunities and areas with potential for sales growth.

This role directly supports Rodem’s growth strategy by expanding share-of-wallet within enterprise customers, improving cross-functional alignment across equipment, engineering, fabrication, installation, and service, and translating customer initiatives into measurable revenue. By strengthening executive-level relationships and standardizing account planning, the SAM helps increase win rates, protect margins, and build long-term partnerships that drive repeat business.

Key Responsibilities Strategic Account Management

• Own and grow a portfolio of key strategic accounts across targeted industries.
• Develop and execute account plans that drive revenue growth, margin expansion, and long-term partnerships.
• Build relationships at multiple levels within customer organizations (engineering, operations, procurement, leadership).
• Secure Rodem’s placement on approved/preferred vendor lists for strategic accounts.

Sales & Business Development

• Identify and pursue new opportunities within existing accounts, including capital projects, retrofits, service agreements, and lifecycle upgrades.
• Lead complex, multi-disciplinary sales cycles involving engineering, fabrication, and field service.
• Develop relationships and pursue opportunities with data centers, EPC firms, and engineering contractors supporting capital projects, utility infrastructure, and process-related systems.
• Collaborate with manufacturers’ reps and internal teams to deliver competitive, value-driven solutions.

Technical & Consultative Selling

• Understand customer process requirements and translate them into hygienic equipment and system solutions.
• Work closely with Rodem’s engineering, project management, fabrication, and service teams to ensure technically sound proposals.
• Present solutions that emphasize total cost of ownership, reliability, compliance, and scalability.

Project & Relationship Oversight

• Serve as the commercial liaison throughout project execution to ensure customer expectations are met.
• Support issue resolution, change management, and post-installation follow-ups.
• Support MSAs for strategic-account service programs, including calibration, valve service, and heat exchanger integrity testing.
• Promote service contracts, preventative maintenance programs, and long-term lifecycle support agreements.
• Track customer capital plans, expansion initiatives, and operational challenges.
• Monitor competitive activity and market trends within assigned accounts.
• Provide feedback to leadership on customer needs, product gaps, and growth opportunities.