IT Quality Assurance Analyst

Quality Assurance Analyst

The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.

Pay: $20.00 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package.

Responsibilities

• Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
• Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
• Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
• Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
• Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
• Ensure compliance with company quality standards and client requirements.
• Coordinate with teams and supervisors to verify service quality and accuracy.
• Generate periodic quality reports and present findings to management.
• Support onboarding, access management, and system coordination activities.

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
• Knowledge of data analysis and QA methodologies.
• Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
• Strong analytical and communication skills.

Qualifications

• Bachelor's degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.
• 1–3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
• Experience with enterprise applications, reporting systems, or operational software platforms preferred.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 154193
• Posting Date 06/10/2026, 07:44 PM
• Job Schedule Full time
• Locations Columbia, MO, United States
• Job Category Facilities
• Work Days Full Time Days
• Workplace On-site