Customer Care Specialist I (Manheim)

Customer Care Specialist I

At Cox Automotive we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world.

The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Peer to Peer, pre-owned car sales market. This person enjoys a fast paced, high volume customer care experience workplace and thrives in an autonomous environment!

What You'll Do:

• The primary function of this role is to oversee day-to-day customer inquiries via chat, email and phone. You can expect to take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
• Listing Reviews. It's imperative that our listings are regularly monitored and meet strict criteria for safety and title requirements. The CCSI will garner strong familiarity with titling processes and requirements by varying states.
• Account Management. CCSIs will serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps. You will also learn how to process temporary registration in varying states.

Qualifications:

• High School Diploma/GED
• Generally, less than 2 years of experience
• You are comfortable on phones, live chat, with a high aptitude for technology.
• Operational Support experience, ideally in a tech driven environment
• Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
• CRM experience
• Strong computer proficiency ideally with Mac O/S
• High familiarity with car brands / models a plus
• Great multi-tasker with strong follow through
• Conversational Spanish language abilities are a plus

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.