Care Navigator Level 1: Community Based (68851)

Job Details Location: General Pershing Headquarters (NC) - Oklahoma City, OK 73107 Position Type: Full Time Education Level: High School Travel Percentage: Road Warrior Job Category: Nonprofit - Social Services Overview Provide outpatient care navigation services to adults, children, and families at NorthCare. The position is responsible for ensuring that a continuum of health and behavioral healthcare is provided along with increasing client/family involvement as partners in their own health. This position is expected to meet productivity guidelines, as outlined by the outpatient management team. Supervision Position is supervised by program leadership. Essential Job Functions Provides integrated services that are welcoming, engaging, and accessible. These services address physical health care, behavioral healthcare and social needs that are recovery focused, strength based, culturally competent, patient centered, trauma informed, and co‑occurring capable. Promotes a warm and engaging organizational culture in line with Northcare values, trauma informed care, and health and wellness. Works as part of a multi‑disciplinary team to support health behavior change in persons with behavioral health challenges. Interact and collaborate in a genuine and professional manner with the clients, their families, support system and community partners to assist with obtainment of treatment goals. Conducts assessments to gather information about the client’s symptoms, behavior, functioning, history, needs, goals, and preferences, and develop a care management plan to integrate physical and behavioral healthcare needs and establish goals. Works with clients to obtain and maintain eligibility for health and disability benefits, affordable housing, reliable transportation, education or vocational programs, employment, needed services/resources, and a natural support system, and follows up to ensure services are received. Provides preventive interventions, linkage and advocacy for services and health information related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management. Coordinates care within and outside the agency across various treatment milieus; helps prepare clients for primary care appointments and increases self‑management and goal planning. Provides crisis management services, including face‑to‑face or telephone interviewing; assessment of lethality to self or others; assessment of available support systems; and assistance in arranging appropriate intervention, including hospitalization. In cases where a potential for harm exists, consults with management staff or an available therapist to develop a safety plan. Transports clients to various locations in the community and provides services in the home. Monitors and tracks outcome measures for client caseload. Maintains clinical records promptly as required by agency policy, funding sources and accreditation authorities; completes all required forms and maintains them in compliance with requirements. Maintains professional competency through appropriate readings, attendance at workshops and trainings; complies with all requirements to maintain professional certification(s); knowledgeable regarding NorthCare’s electronic record system, CCBHC requirements, ODMHSAS Services manual, contract requirements, benchmarks, National Outcome Measures (NOMS), and Medicaid rules. Returns phone calls and cell text pages promptly; checks and responds to emails daily. Maintains consistent work attendance and contacts supervisor promptly for needed late arrivals or absences; meets dress code expectations. Completes all NorthCare required courses and training and complies with all agency policies and procedures, including confidentiality requirements, documentation deadlines and productivity expectations. Performs any reasonable work requested that falls within the qualifications but is not specifically described in work performed. Qualifications Meet ODMHSAS criteria for Behavioral Health Case Management II (CM II), which requires: High school diploma or GED and at least 36 months of direct consumer care in mental health and/or substance use field 60 college credit hours and at least 12 months of direct consumer care Bachelor’s or master’s degree in any field and at least 6 months of direct consumer care Bachelor’s or master’s degree in a behavioral health related field Current license as a registered nurse in Oklahoma with documented experience in behavioral health care Obtain ODMHSAS Case Management certification within 60 days of hire if not currently certified; complete annual continuing education to maintain certification. Prefer a minimum of one year experience in a mental health related field or healthcare setting. Provide community based services at least 20 hours of a 40‑hour work week or over 50% of the designated work week; community settings include client’s home, local venue, agency, telehealth, or office. Demonstrate flexibility, efficiency, proficiency in MS Word and intermediate general computer skills; maintain good interpersonal, verbal, written and oral communication skills; move freely within facilities; adhere to casual professional dress and dress code requirements. Maintain reliable transportation; possess valid Oklahoma driver’s license and automobile liability insurance including uninsured motorist coverage. Possess and maintain CPR, First Aid, and Therapeutic Options certifications (obtain within 30 days of employment); complete Co‑Occurring Training and Trauma Informed Training within 60 days; obtain TB test within 12 months prior to employment or within 30 days. Adhere to all laws, professional standards and ethical codes applicable to the job responsibilities. #J-18808-Ljbffr