General Manager

Description

CENTER COURT PICKLEBALL

General Manager

Full-Time | Club Leadership

1. PURPOSE

The General Manager is the on-site leader of Center Court Pickleball Shea, coming soon, and the primary steward of our brand promise. This role exists to deliver an industry-leading pickleball experience that inspires members, grows the community, and drives the long-term financial success of the club. The GM sets the tone for culture, standards, and performance across every area of club operations.

2. PRODUCT

The GM is accountable for the quality and consistency of the experience we deliver to every member and guest.

Member Experience

• Champion an environment that is welcoming, competitive, and fun for all skill levels.
• Deliver a pickleball experience that fosters loyalty, referrals, and long-term membership retention.
• Serve as the brand ambassador - visible, engaged, and connected with members daily.

Programming & Events

• Execute leagues, clinics, open play, tournaments, and social events aligned with member interests and club goals.
• Continuously evaluate and elevate programming to meet evolving member needs.
• Coordinate with the corporate team on brand-wide initiatives and promotional calendars.

Facility Standards

• Ensure the club is consistently clean, organized, safe, and well-maintained.
• Oversee facility management, maintenance workflows, and vendor relationships to uphold physical standards.
• Proactively address facility issues before they impact the member experience.

3. PROCESS

The GM establishes, documents, and holds the team accountable to operational systems that enable consistent, scalable execution.

Daily Operations

• Oversee day-to-day club operations across all departments and shifts.
• Develop and manage staff schedules based on club traffic, events, and business needs.
• Manage club systems and IT platforms; ensure accurate and timely report generation and submission.

Financial Operations

• Manage the club’s budget, including revenue forecasting, expense management, and cost analysis.
• Develop and implement short- and long-term strategic plans to ensure financial growth and sustainability.Review financial reporting regularly and communicate performance insights to the corporate operations team.

Marketing & Sales

• Develop and execute membership sales strategies to attract new members and retain existing ones.
• Implement local marketing initiatives that build brand awareness and community engagement.
• Build and maintain positive relationships with members, sponsors, business partners, and the broader local community.

4. PERFORMANCE

The GM is measured against clear, outcomes-based expectations across financial, operational, and member experience dimensions.

Key Performance Areas

• Membership growth, retention rates, and net revenue versus plan.
• Member satisfaction scores and community engagement metrics.
• Facility audit results and compliance with brand standards.
• Staff productivity, turnover, and team development outcomes.
• Event participation rates and program utilization.
• Timely and accurate financial and operational reporting.

Strategic Contributions

• Stay current with industry trends and share recommendations with the corporate core operations team.
• Represent the club at community events and meetings to elevate brand presence.
• Identify and act on opportunities to improve operations, services, and member value.

5. PEOPLE

The GM builds a high-performing team culture grounded in respect, accountability, and shared purpose.

Leadership & Culture

• Model Center Court’s values and create a culture of respect, empowerment, and high performance.
• Foster an inclusive environment where team members are motivated to grow and succeed.
• Communicate openly, listen actively, and address team concerns with care and decisiveness

Talent Management

• Lead hiring, onboarding, training, and ongoing development across all club positions.
• Set clear expectations, provide consistent feedback, and hold team members accountable for performance and behavior.
• Identify high-potential team members and create development paths that support retention and succession.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in business administration, Sports Management, or a related field.
• 2–4 years of experience managing a sports, recreation, or hospitality facility; pickleball or fitness club experience preferred.
• Extensive background in sales-related roles with a demonstrated track record of results.
• Proven success in financial operations, marketing, program development, and event planning.

Skills & Competencies

• Excellent leadership and communication skills; ability to motivate staff and connect effectively with members and community.
• Strong organizational and problem-solving skills; able to manage multiple priorities simultaneously.
• Passion for pickleball and a genuine commitment to growing the sport and the community around it.

Requirements

Physical Requirements

• Ability to stand for extended periods and lift up to 50 pounds.
• Must be able to move quickly around the facility to assist members and guests.